Shades of Grey HR · 3 months ago
Front Desk Manager
Obetz, OH
Full-time
Onsite
Mid Level
$33K/yr - $33K/yrShades of Grey HR is seeking a Front Desk Manager who excels in a fast-paced environment and knows how to lead by example. This role involves managing front desk operations, resolving guest concerns, and ensuring a welcoming experience for every guest.
Human Resources
Responsibilities
Lead and manage front desk operations, ensuring seamless guest check-in and check-out
Handle guest concerns and resolve issues quickly and professionally
Cross-train and support other departments (housekeeping, breakfast, etc.) as needed
Maintain strong cash handling procedures and front desk reporting
Generate sales leads and support block bookings for group stays and meetings
Monitor guest satisfaction through feedback and online reviews
Qualification
Required
Proven experience in hotel front desk operations, with strong knowledge of check-in/check-out procedures, reservations, and guest services
A quick problem-solver, calm under pressure, and always guest-focused
Flexible to work both 1st and 2nd shifts (2nd shift hours: 3:00 PM – 11:00 PM)
Reliable for weekend coverage
Comfortable using POS and hotel reservation systems (training provided)
Company
Shades of Grey HR
Shades of Grey HR is a forward-thinking HR consulting firm that specializes in offering fractional HR services tailored to the unique needs of small to medium-sized businesses.
Founded in 2016
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase