Riam Recruiting · 3 months ago
Account Manager - Client Services - Healthcare Insurance
Irvine, CA
Full-time
Hybrid
Mid Level
$80K/yr - $90K/yr
3+ years expRiam Recruiting has partnered with a well-established member-focused organization providing comprehensive benefits and services to the agricultural and allied industries. The Account Manager will support employer groups, ensuring seamless benefits administration, resolving escalated issues, and building strong, long-term client relationships.
Staffing & Recruiting
Responsibilities
Manage a portfolio of ~200 employer accounts, serving as the primary point of contact for client services
Coordinate renewals, including plan changes, contribution strategy adjustments, and management transitions
Conduct benefit presentations and open enrollment meetings for employer groups
Provide education to members and service representatives on plan features and address their inquiries
Oversee onboarding of new business (welcome communications, ID card distribution, billing coordination)
Resolve escalated service, claims, or operational issues with diplomacy and professionalism
Support special campaigns, departmental communications, and member ambassador programs
Track renewal forms, documentation, and account compliance
Collaborate closely with field service reps, underwriting, claims, and internal operations teams
Participate in a weekly in-office collaboration day (Thursdays)
Qualification
Required
Life & Health Insurance license required
3–5 years of experience in healthcare, health plan administration, or insurance client services
Proficient in Microsoft Office Suite, Teams, and related communication platforms
Excellent relationship management skills with proven ability to handle difficult client conversations diplomatically
Strong organizational skills with high accountability and follow-through
Comfortable with travel up to 30%
Preferred
Bilingual in Spanish preferred
Bachelor's degree preferred (experience may substitute for education)
Company
Riam Recruiting
We ensure understanding of the core values and mantras of each candidate and client.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Ricky Paloy
Chief Executive Officer
Amber Paloy
Chief Operating Officer
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