K2 Staffing ยท 3 months ago
IT Support Engineer - Level II
San Diego, CA (Miramar)
Full-time
Onsite
Mid Level
4+ years expK2 Staffing is working with a leading Biotech Company in the San Diego area seeking an IT Support Engineer Level II Technician. The role focuses on ensuring system operation and functionality, responding to support requests, and maintaining user satisfaction through various technical duties.
Staffing & Recruiting
Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Provisioning and system setup for new hires
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Server administration via Active Directory, File & Print services, DNS, DHCP
Install antivirus software and ensure virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Network firewall and switch administration and maintenance
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines
Ability to use various messages in an event log to affect repairs
Receive escalated service requests requiring an enhanced response
Qualification
Required
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Knowledge and familiarity with RMMs (i.e. Connectwise, Kaseya, etc) is a must!
PSA (ticketing system) Experience is a must!
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Preferred
Sales training experience is a plus
Having worked in an MSP environment is a major plus
CCNA or CCIE-Cisco certifications
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
Benefits
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Company
K2 Staffing
K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jamen Griffith
Owner/Founder
Company data provided by crunchbase