NETSCOUT · 2 months ago
PRINCIPAL TECHNICAL SUPPORT ENGINEER (MIAMI, FL)
Miami-FTL Area
Contract
Onsite
Senior Level, Lead/Staff
7+ years expNETSCOUT is an established leader in digital solutions, seeking a Principal Technical Support Engineer in Miami, FL. This role involves collaborating with enterprise clients to troubleshoot complex network issues, ensuring customers have uninterrupted access to critical performance data.
Computer Software
Responsibilities
Collaborate with customers to troubleshoot and resolve complex network and product related issues
Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices
Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise
Qualification
Required
Collaborate with customers to troubleshoot and resolve complex network and product related issues
Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices
Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise
Bachelors (or equivalent work experience)
Preferred
Bachelor's Degree in Computer Science/Network Security related field or equivalent discipline
7+ years in network management supporting external enterprise customers
2+ years in high touch or managed customer support environment
Proven expertise in customer relationship and management
Experience in enterprise or service provider network management environments preferred
Experience working onsite at customer locations and cooperatively with HQ teams
Demonstrated ability to identify and resolve complex network and systems issues
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHCSA or equivalent)
Knowledge of Windows and Linux operating system environments
Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases
Strong attention to detail and the ability to manage multiple tasks simultaneously
Ability to travel up to 25%
Project Management Certification (PMP) is preferred
VMware Certification is a preferred
Dell DOSD (Onsite Server Hardware Support) Certification is preferred
Benefits
Generous vacation package
Equity
Matching 401k plan
Tuition reimbursement
Attractive medical and dental coverage options
Domestic partner benefits
Health and Dependent Care spending accounts and Health Savings Account options
Life and Disability Benefits
Volunteer Time Off, Matching Charitable Gifts
Company
NETSCOUT
We provide the data that drives observability, fortifies cybersecurity, and keeps the world's most essential organizations resilient against disruptions of any kind.
1001-5000 employees
H1B Sponsorship
NETSCOUT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Anil Singhal
Co-founder and CEO
Jean Bua
Chief Financial Officer
Recent News
2024-04-07
2024-04-07
Company data provided by crunchbase