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Brookshire Grocery Company · 3 months ago

Service Specialist

KEMP,TX - 221 S. STATE HWY 274

Full-time

Onsite

New Grad, Entry Level

Brookshire Grocery Company (BGC) is a community-focused grocery chain operating over 215 stores across multiple states. The Service Specialist role involves performing cashier and customer service duties to ensure an efficient front end, while providing a friendly and clean shopping experience for customers.

Retail

Responsibilities

Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items. Maintains correct money count in register

Enforces quality control and food safety standards and ensures dated products are stocked and rotated properly. Verifies accuracy of prices and helps monitor product and supply levels for reordering purposes

Unloads trucks and places delivered items in designated areas

Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc

Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with locating and selecting products

Notifies store management of efficient process improvement opportunities

Ensures fuel station is maintained properly by inspecting gas pumps according to Company standards

Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures

Qualification

Cash register knowledgeWFM knowledgeTABC/LACT/AATC certificationFood Handler certificationFuel Operator C certificationCustomer service skillsMulti-taskingAttention to safetyCommunication skills

Required

Minimum of 18 years of age required (for partners operating select machinery)

Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy

TABC/LACT/AATC certification required

Food Handler certification required

Fuel Operator C certification required

Basic knowledge of cash register

Basic knowledge of WFM (Workforce Management)

Basic knowledge of on-site fuel station procedures

Ability to count and calculate for the purpose of cash handling and sales transactions

Ability to effectively communicate in written and verbal form with customers and partners

Ability to multi-task and work in a fast-paced environment

Ability to safely work with sharp objects such as knives, box cutters, etc

Ability to operate manual or electric pallet jack (for partners at least 18 years of age)

Ability to safely operate and maintain department equipment

Ability to work flexible schedules including nights, weekends and holidays

Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible

Must report any potential hazards that cannot be immediately remedied to a supervisor