4P Consulting Inc. · 3 months ago
Administrative Asst 3 4P/420
Birmingham, AL
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years exp4P Consulting Inc. is seeking a detail-oriented and highly organized Admin Assistant to provide expert-level administrative and technical support to the Training Support Services organization. The role involves managing LearningSource inquiries, providing exceptional customer service, and resolving technical and administrative issues to ensure efficient training operations.
Staffing & Recruiting
Responsibilities
Serve as the primary point of contact for internal and external stakeholders regarding training and LearningSource inquiries
Interpret, research, and respond to inbound customer inquiries through multiple communication channels (HR Direct, phone, email, and case system)
Administer LearningSource, including setup and maintenance of courses, curricula, rosters, notifications, and data adjustments
Research, analyze, and resolve LearningSource corrections, data discrepancies, and system errors
Run standard and ad hoc reports for metrics, compliance, and tracking purposes
Document requests and update information accurately across systems (LearningSource, Oracle HCM, Case Management)
Support special business unit initiatives and system implementations related to training or HR systems
Provide feedback to leadership regarding process improvements, policy clarifications, and user experience enhancements
Coordinate multiple high-priority initiatives simultaneously, maintaining composure and professionalism in high-pressure situations
Perform additional administrative tasks, such as data entry, reconciliation, and correspondence, to support departmental operations
Ensure confidentiality and data integrity while managing sensitive information
Qualification
Required
Bachelor's degree preferred
Experience in a call center, service center, or training support environment preferred
Experience working with Learning Management Systems (LMS), particularly LearningSource, strongly desired
Strong working knowledge of LearningSource, Oracle HCM, Case Management Systems, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to interpret and manipulate data, run reports, and maintain training system accuracy
Excellent organizational and problem-solving skills; capable of managing complex data and facts with precision
Ability to perform routine, repetitive tasks while maintaining superior quality and accuracy
Strong communication and interpersonal skills, capable of interacting effectively with diverse stakeholders
Demonstrated phone etiquette and professional demeanor in all customer interactions
Ability to work cohesively in a team environment and collaborate across functions
Proven capacity to handle multiple priorities simultaneously without sacrificing quality
Skilled in maintaining confidentiality, professionalism, and composure in high-pressure situations
Demonstrated initiative, accountability, and adaptability in dynamic work environments
Company
4P Consulting Inc.
4P Consulting is a highly specialized Staffing and Recruiting company with significant experience and expertise in the Engineering industry, IT, Admin, Accounting, Advertising .
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase