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Brookshire Grocery Company · 3 months ago

Operational Excellence Manager

Daingerfield,TX - 609 Linda Drive

Full-time

Onsite

Entry, Mid Level

2+ years exp

Brookshire Grocery Company (BGC) is a community-focused organization operating over 215 stores across multiple states. The Operational Excellence Manager is responsible for managing staff and operations of various store departments to ensure quality of product, food and physical safety, and inventory stock levels, while promoting customer service and adherence to company standards.

Retail

Responsibilities

Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding and disciplining partners; and scheduling, addressing complaints, and resolving problems

Ensures effective training of partners within the departments under their supervision

Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues

Responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards

Frequently required to open/close the store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets

Enforces quality control and food safety standards throughout multiple departments and ensures dated products are stocked and rotated properly

Conducts store inspections and takes appropriate action to ensure store conditions adhere to Company standards

Oversees pricing and direct store delivery (DSD) duties, including price verifications and signage accuracy, backroom organization, and backdoor security

Reviews planograms and executes effective merchandising plans to increase sales through displays, store layouts, and category management promotions

Develops and implements initiatives and strategies for loss prevention and shrink reduction

Plans short-term strategic objectives aligned with supporting banner strategies, anticipates problems, and revises plans to account for changing circumstances

Assists in the direction of store operations and management of operating expenses to maximize cash flow, EBITDA, sales, gross margin, and net profit

Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures

Displays exemplary customer service and acts as a role model for partners; enforces customer engagement standards by greeting customers, answering questions, and responding to customer complaints

Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork

Qualification

Retail grocery operationsInventory managementLoss prevention strategiesFood safety certificationCustomer serviceMicrosoft OfficeMulti-taskingLeadershipCommunicationTime managementDetail oriented

Required

Minimum 18 years of age required

Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy

Associates Degree in related field and two or more years of related experience; or an equivalent combination of experience and/or higher education required

Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN/LMS program within 2 weeks of starting in role

Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC/ABLE) through Company LEARN/LMS program within 2 weeks of starting in role where applicable

Must obtain Manager Food Safety certification through Company LEARN/LMS program within 2 weeks of starting in role

Must obtain Anti-Money Laundering (AML) certification through Company LEARN/LMS program within 2 weeks of starting in role

Intermediate knowledge of retail grocery store operations

Basic understanding of Company checkout policies and procedures

Basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable

Basic knowledge of anti-money laundering and other government regulations relating to monetary transactions

Basic knowledge of cash register

Basic knowledge of on-site fuel station procedures, if applicable

Basic mathematical skills

Ability to lead and motivate others

Ability to effectively communicate (in written and verbal form) with customers and partners

Ability to remain professional and courteous with customers at all times

Ability to organize, prioritize, and manage time

Ability to prepare reports and business correspondence

Must be detail oriented

Ability to carry out short-term strategic objectives aligned with Company initiatives

Ability to multi-task and work in a fast-paced environment

Ability to evaluate partner performance and make corrections as needed, in a tactful manner

Ability to maintain confidentiality regarding sensitive information

Ability to learn new technology systems, methods and processes

Ability to perform basic Microsoft Office functions

Ability to safely work with sharp objects such as knives, box cutters, etc

Ability to operate manual or electric pallet jack

Ability to work variable shifts including nights, weekends, and holidays

Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible

Must report any potential hazards that cannot be immediately remedied to a supervisor