Brookshire Grocery Company · 3 months ago
Customer Experience Manager
Texarkana,TX - 2610 Richmond Road
Full-time
Onsite
Entry, Mid Level
2+ years expBrookshire Grocery Company (BGC) is dedicated to building a community where employees can thrive. The Customer Experience Manager oversees front end and store office operations, ensuring high levels of engagement and customer satisfaction through effective communication and training of staff.
Retail
Responsibilities
Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems
Ensures effective training of partners within the departments under their supervision
Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks. Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards
Protects and monitors store sales by ensuring accuracy of front end procedures and proper execution of all compliance measures
Responsible for training front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol. Monitors and evaluates performance through observation and written or on-the-job testing. Conducts performance evaluations and provides feedback to Store Director
Reviews money orders and check cashing for governmental money regulations. Oversees daily office audits and bank deposit records for accuracy and reports variances and concerns to Store Director
Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc
Helps maintain overall operating costs, sales performance, financial results, public relations, product quality, work methods, working standards, equipment, property, wages, and labor. Makes decisions that impact store profits and sales, and employment or welfare of people
Frequently required to open/close store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets
Ensures proper shrink management by following guidelines, identifying risks, and implementing proper controls
Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures
Ensures Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations
Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork
Qualification
Required
Minimum 18 years of age required
Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy
Associates Degree in related field and two or more years of related experience; or an equivalent combination of experience and/or higher education required
Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN/LMS program within 2 weeks of starting in role
Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC/ABLE) through Company LEARN/LMS program within 2 weeks of starting in role where applicable
Must obtain Manager Food Safety certification through Company LEARN/LMS program within 2 weeks of starting in role
Must obtain Anti-Money Laundering (AML) certification through Company LEARN/LMS program within 2 weeks of starting in role
Intermediate knowledge of store operations required
Advanced understanding of Company checkout policies and procedures
Advanced knowledge of store office processes and procedures
Advanced knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable
Advanced knowledge of anti-money laundering and other government regulations relating to monetary transactions
Advanced knowledge of cash register
Intermediate knowledge of on-site fuel station procedures, if applicable
Basic mathematical skills
Strong organizational and time management skills
Ability to effectively communicate (in written and verbal form) with customers and partners
Ability to remain professional and courteous with customers at all times
Ability to lead and motivate others
Ability to carry out short-term strategic objectives aligned with Company initiatives
Ability to prepare reports and business correspondence
Must be detail oriented
Ability to evaluate partner performance and make corrections as needed, in a tactful manner
Ability to learn new processes and transfer knowledge to others
Ability to perform basic Microsoft Office functions
Ability to multi-task and work in a fast-paced environment
Ability to work safely with sharp objects such as knives, box cutters, etc
Ability to use precision and non-precision hand tools
Ability to maintain high levels of confidentiality regarding sensitive information
Ability to work variable shifts including nights, weekends, and holidays
Ability to occasionally travel to off-site and out-of-town locations required with possible overnight stays
Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible
Must report any potential hazards that cannot be immediately remedied to a supervisor
Benefits
Comprehensive medical, vision, dental, and prescription coverage.
Paid time off to relax, recharge, and enjoy life.
401(k) plan to help you build a solid future that the Company contributes to.
Exclusive employee discounts on the things you need most.
Scholarships and educational support to fuel your growth.
Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.
Company
Brookshire Grocery Company
Brookshire Grocery Company (BGC) is a Tyler, TX-based regional food chain that has been providing families with quality foods since 1928.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carolyn Hutson
EVP - CFO. Retired Jan 2016
Michael Arnett
Executive Vice President & Chief Financial Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-12-22
2024-11-15
Talk Business and Politics
2023-07-14
Company data provided by crunchbase