4P Consulting Inc. · 3 months ago
Technical Support Specialist 1/2/3 4P/257
Birmingham, AL
Full-time
Onsite
Entry, Mid Level
1+ years exp4P Consulting Inc. is a company providing IT support for Energy Management Systems. They are seeking a Technical Support Specialist to deliver frontline IT support, manage incidents, and ensure operational continuity in a regulated utility environment.
Staffing & Recruiting
Responsibilities
Serve as the single point of contact for all inbound IT incidents via phone, email, and web forms
Log, track, and resolve IT incidents and requests using a ticketing system
Provide Level 1 support and escalate issues as required to ensure timely resolution
Monitor primary SCADA systems and associated infrastructure for performance and availability
Coordinate incident resolution efforts with EMS and other technical teams
Communicate system outages and scheduled maintenance to impacted customers
Follow all Change Management and knowledge-based procedure protocols
Document all incidents, actions, and resolutions accurately and thoroughly
Support disaster recovery and business continuity systems
Maintain compliance with federal and corporate regulatory standards, including CIP and Sarbanes-Oxley
Contribute to ongoing process improvements and customer satisfaction initiatives
Ensure physical and electronic security standards are met
Qualification
Required
Associate degree or higher in Computer Science, Information Technology, or a related field; or equivalent work experience
1–3 years of experience in an IT helpdesk or technical support environment preferred
Strong interpersonal and communication skills (verbal and written)
Ability to multitask and prioritize in a mission-critical environment
Knowledge of Windows-based operating systems; AIX/UNIX experience preferred
Familiarity with distributed computer networks is a plus
Experience supporting EMS, SCADA, or similar systems is beneficial
Strong problem-solving and analytical thinking abilities
Ability to build positive relationships with internal stakeholders and customers
Must meet Critical Infrastructure Protection (CIP) requirements
Must pass enhanced background screening (including drug test and psychological evaluation)
Must adhere to Federal Energy Regulatory Commission (FERC) Standard of Conduct and Separation Protocol
Participation in Southern Company Insider Threat Program required
May be sequestered locally during emergency weather events as essential personnel
Ability and willingness to work rotating 8- or 12-hour shifts, including nights, weekends, and holidays
Preferred
1–3 years of experience in an IT helpdesk or technical support environment preferred
AIX/UNIX experience preferred
Familiarity with distributed computer networks is a plus
Experience supporting EMS, SCADA, or similar systems is beneficial
Company
4P Consulting Inc.
4P Consulting is a highly specialized Staffing and Recruiting company with significant experience and expertise in the Engineering industry, IT, Admin, Accounting, Advertising .
11-50 employees
H1B Sponsorship
4P Consulting Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase