Virginia Tech Master of Information Technology (VT-MIT) · 3 months ago
User Experience Researcher
Blacksburg, VA
Full-time
Onsite
Mid Level
$70K/yr - $85K/yrVirginia Tech Master of Information Technology (VT-MIT) is dedicated to enhancing the quality of life through knowledge and discovery. The User Experience Researcher will lead user research initiatives to improve digital learning environments and support faculty and student success by providing actionable insights and recommendations based on data analysis and user feedback.
Higher Education
Responsibilities
Lead user research initiatives from design through delivery—including study design, participant recruitment, data collection, analysis, and synthesis into actionable recommendations that inform decision making and improve services
Create and maintain user experience artifacts, such as personas and journey maps that accurately represent stakeholder perceptions and experiences with digital teaching and learning tools
Partner with TLOS teams and instructional faculty to design and implement evaluations for services, technology pilots, and programs, providing both evaluation guidance and hands-on assistance with data collection
Translate findings from user research or evaluations into clear communications through reports, presentations, and visual materials that highlight user needs and drive decision-making
Apply service design principles and methods to improve new and existing services, providing both facilitation, consultation, and methodology expertise
Qualification
Required
Bachelor's degree in a discipline that draws on qualitative research methods, data analysis, technical communication, user experience research, or related analytics and research skills, plus working experience applying some of these skills
Demonstrated success designing, recruiting for, and conducting user research to answer a research question or inform a decision
Substantial experience carrying out qualitative research interviews, focus groups, surveys, and other qualitative research methods
Experience with quantitative or mixed-methods research and analysis
Demonstrated experience communicating user research findings and recommendations to stakeholders
Experience creating visualizations of user processes, workflows, or journey steps
Demonstrated success in effective stakeholder engagement, including facilitating team and/or user group sessions to brainstorm, ideate, or explore solutions
Preferred
Master's degree in a relevant field
Experience applying UX research or service design in higher education or educational technology contexts
Experience designing and conducting evaluations for services, projects, or programs
Strong understanding of service design principles or experience with service design methods
Professional training or certification in UX research, service design, or design thinking
Experience with learning management systems, especially Canvas, and other academic technology platforms
Company
Virginia Tech Master of Information Technology (VT-MIT)
With a #3 national ranking*, Virginia Tech's Master of Information Technology (VT-MIT) graduate degree and certificate programs deliver on an outstanding education to prepare the next generation of leaders in critical and emerging technology fields.
Founded in 1999
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase