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Annuity Health, LLC · 3 months ago

Remote Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

$16/hr - $23/hr

Annuity Health, LLC is a company focused on providing healthcare revenue cycle services, and they are seeking a Remote Customer Service Representative. This role involves contacting patients to collect payments for medical bills, ensuring a high level of customer service while working in a fast-paced environment.

Customer ServiceDebt CollectionsHealth CareHealth Insurance

Responsibilities

Provide exceptional patient service in the name of the client

Contact patients via telephone to collect payment on medical bills

Communicates accurate information to patients in a clear, concise and professional manner

Review patient accounts and documents patients’ interaction and feedback

Negotiates appropriate and reasonable payments with customers

Sets up patient payments via check, electronic transfer or credit card

Responsible for understanding and complying with all policies and procedures

Meets or exceeds established goals

Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction

All other duties as assigned by management

Qualification

Customer service experienceMedical billing experienceBasic computer skillsCommunication proficiencyTeamwork orientationConfidentiality/IntegrityCustomer/Client focus