Nextiva · 12 hours ago
Senior Product Manager (AI Agents)
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $179K/yr
5+ years expNextiva is a global leader in customer experience and team collaboration, seeking a Senior Product Manager to lead the vision and execution of their AI Agents Platform. This role focuses on integrating AI and automation into their unified communications platform, enhancing customer interactions through innovative technology.
Call CenterCloud ComputingEnterprise SoftwareSaaSSoftware
Responsibilities
Define and communicate a clear outcome focused vision and roadmap for Nextiva’s AI Agents Platform, aligning with the company’s customer-first mission and business goals
Drive the development of AI-driven capabilities (e.g., conversational assistants, automation bots) by articulating the “what” and “why” behind each feature, ensuring they address real customer needs and support strategic objectives
Deeply understand our users (business communication platform users, contact center agents, end-customers interacting with AI) and their pain points
Conduct market research and competitive analysis to stay informed about industry trends and rival offerings in AI-driven customer engagement
Translate product vision into detailed user personas, stories, and acceptance criteria
Collaborate with UX and engineering to define user flows and technical needs that clearly convey feature value
Serve as the bridge between technical and business teams
Partner with AI Engineers, Data Scientists, UX, and other Product Managers to ensure seamless integration and alignment
Engage Sales, Marketing, and Support for feedback and launch readiness
Lead agile development cycles, prioritize the AI Agent backlog, and drive sprint planning and reviews
Continuously refine priorities based on insights and impact
Define success metrics and test plans
Oversee beta programs and use data-driven feedback to ensure features meet real-world needs and deliver measurable outcomes
Drive GTM strategy with Product Marketing
Create value propositions, enablement materials, and coordinate internal and external communications to maximize adoption
Obsess over adoption metrics and Track KPIs like usage, automation success, and satisfaction
Gather feedback and iterate on features to enhance usability, performance, and customer value
Align product outcomes with business goals (e.g., efficiency, retention)
Monitor competitors and AI trends to refine strategy and maintain a competitive edge
Evangelize the AI product vision across teams and leadership
Communicate plans and results clearly, mentor peers, and champion ethical, customer-centric AI practices
Qualification
Required
Education: Bachelor's in Business, Computer Science, Engineering, or related field required; a Master's or MBA is a plus
Experience: 5+ years in product management for SaaS/software, ideally with AI/ML products. Full lifecycle ownership from concept to launch
Domain Knowledge: Familiarity with customer experience, contact center, or unified communications is highly valuable. Awareness of AI-powered CX/CCaaS competitors is a plus
Technical Aptitude: Strong grasp of AI concepts (e.g., NLP, LLMs, speech recognition). Able to discuss APIs, data pipelines, and technical trade-offs with engineering
User-Centric Design: Strong UX sensibility, especially for conversational interfaces. Able to translate user feedback into intuitive, impactful features
Communication & Collaboration: Excellent communicator across technical and executive audiences. Proven ability to lead cross-functional teams without direct authority
Agile & Project Management: Skilled in Agile/Scrum, backlog management, sprint planning, and tools like Jira or Azure DevOps
Business Acumen: Understanding of SaaS metrics and ROI analysis. Entrepreneurial mindset with a focus on impact and adaptability
Preferred
Experience in shipping AI/CX products to customers at speed (e.g., chatbots, IVRs, analytics tools)
Leadership or mentoring experience
Technical background in software or data
Certifications in product management, Agile, or AI/ML
Startup or high-growth environment experience
Benefits
Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Life, disability, and supplemental indemnity plans
Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Employee Assistance Program and comprehensive wellness initiatives
Access to ongoing learning and development opportunities and career advancement
Company
Nextiva
Nextiva is a leading unified customer experience management company that helps businesses simplify and enhance their customer relationships.
1001-5000 employees
H1B Sponsorship
Nextiva has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (25)
2022 (23)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Goldman Sachs Asset Management
2021-09-14Private Equity· $200M
Leadership Team
Tracy Conrad
Co-Founder and Chief Amazing Officer
A
Anne Brennan
Chief Financial Officer
Recent News
thecanadianpressnews.ca
2025-10-21
Morningstar.com
2025-10-15
Company data provided by crunchbase