ASML · 2 days ago
Technical Support Generalist
Chandler, AZ
Full-time
Onsite
Mid Level
3+ years expASML is a leading company in the development of lithography machines for microchip production. The Technical Support Generalist will provide escalation support, diagnose machine issues, and facilitate knowledge transfer to local engineers, ensuring optimal performance and customer satisfaction.
CommercialElectronicsHardwareIndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingNanotechnologySemiconductorSoftware
Responsibilities
Efficiently diagnose and determine root cause of machine down issues
Create and review complex (multi-competency) action plans as needed
Execute new or specialized repair actions with first-time right attitude
Provide beta test, cross department project and coordination support
Knowledge transfer to local site engineers and customer
Perform data analysis and define improvement and monitoring plans to prevent unscheduled downs
Develop and implement best known methods to drive optimized shift to shift performance
Improve service mix and structural issue documentation including initiation, review, and improvement rollout
Must take ownership for solving issues and ensures escalations take place
Take proactive action for prevention or repeating error
Capable of resolving most issues without assistance & highly independent in a shift position
Ability to make decisions in the priority of problem solving
Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports
Take initiative and ownership to increase skill and knowledge level in team
Document knowledge systematically and in an accessible way
Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective
Clear and effective communication skills required
Multi-task team player with good ability to work under different working environment pressures
Qualification
Required
BS degree in a technical field, or an equivalent combination of work experience and education
Minimum of 3 years of relevant working experience, preferably in the semiconductor industry on lithography tools
3 years of ASML EUV/DUV Scanner Lithography experience is preferred
Experience in service engineering on the first or second line is preferred
Proficiency in Microsoft Suite
Knowledge of troubleshooting methodology and data analysis
Strong customer interfacing skills
Proficiency in Matlab is highly preferred
Experience with dynamic trace analysis is preferred
Clear and effective communication skills required
Multi-task team player with good ability to work under different working environment pressures
Must take ownership for solving issues and ensures escalations take place
Take proactive action for prevention or repeating error
Capable of resolving most issues without assistance & highly independent in a shift position
Ability to make decisions in the priority of problem solving
Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports
Take initiative and ownership to increase skill and knowledge level in team
Document knowledge systematically and in an accessible way
Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Result driven-demonstrate ownership and accountability
Identifies bottlenecks and drives improvements
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate open, clear, concise and professional communication
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer
Work according to a strict set of procedures within the provided timelines
Position requires up to 25% travel, and the willingness to work extended hours including nights, weekends, and holidays
Valid driver's license and passport required
Ability to travel in US and internationally
Preferred
3 years of ASML EUV/DUV Scanner Lithography experience is preferred
Experience in service engineering on the first or second line is preferred
Proficiency in Matlab is highly preferred
Experience with dynamic trace analysis is preferred
Company
ASML
ASML is a manufacturer of chip-making equipment.
10001+ employees
H1B Sponsorship
ASML has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (460)
2024 (354)
2023 (538)
2022 (443)
2021 (196)
2020 (279)
Funding
Current Stage
Public CompanyTotal Funding
$526.46M2022-05-10Post Ipo Debt· $526.46M
1995-03-24IPO
Leadership Team
Christophe Fouquet
President and Chief Executive Officer
Marco Pieters
Chief Technology Officer
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