E*TRADE from Morgan Stanley · 3 months ago
User Experience Researcher, AVP
Chicago, Illinois, United States of America
Full-time
Onsite
Mid Level
$85K/yr - $135K/yr
4+ years expE*TRADE from Morgan Stanley is seeking a Senior UX Researcher to lead impactful projects and mentor team members. The role involves managing research initiatives, conducting user studies, and advocating for user-centered design practices to enhance the digital experience for clients.
BankingFinanceFinancial Services
Responsibilities
Manage both large and small research initiatives collaboratively with your peers in UX Design, Product Management, Technology, Data and Analytics, and more
Define research questions and goals, conduct appropriate studies, analyze the findings, and communicate results with clear and compelling presentations
Evangelize design thinking, including conducting workshops, helping develop user journeys, and asking the right questions to ensure teams are putting users at the center
Plan, design, and conduct both quantitative and qualitative user research studies (i.e., write moderator's guides, conduct in-depth interviews, design surveys, moderated and unmoderated sessions, etc.)
Identify, track, and share overarching research trends
Make recommendations on research best practices from previous professional and educational experiences
Be willing to take on any task or responsibility, big or small, that furthers the growth of the team
Mentor more junior researchers throughout the research process
Help to adapt and innovate research practices to meet a rapidly growing team's need
Help to identify opportunities for impactful UX research across the firm
Facilitate UX workshops with cross-functional teams
Help promote a data-driven culture that prioritizes user insights and combats assumptions
Thrive in a work culture that is full of collaboration, teamwork, inclusiveness, and warmth
Qualification
Required
4+ years UX research experience
Willingness to run studies from end-to-end (you'll be responsible for every single step, from recruiting participants to sharing insights)
Experience implementing a range of methodologies, both qualitative (e.g., moderated, unmoderated etc,.) and quantitative (e.g., A/B or multivariate testing, card sorting, survey design etc,.)
Experience leading and mentoring junior team members
An interest in working with both enterprise and consumer technology
A persuasive and compelling presentation style and being able to clearly communicate research insights
The ability to adapt, pivot, and roll with the punches
Preferred
Preferably M.A./M.S. or PhD in Human-Computer Interaction, Human Factors, Psychology, Anthropology, or related fields
Familiarity with tools like Figma, UserZoom, UserTesting, Optimal Workshop, and Enjoy HQ preferred
Experience in financial services, or a large corporate environment preferred
Benefits
Medical
Prescription Drug
Dental
Vision
Health Savings Account
Dependent Day Care Savings Account
Life Insurance
Disability and Other Insurance Plans
Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually)
10 Paid Holidays
401(k)
Short/Long Term Disability
Company
E*TRADE from Morgan Stanley
E*TRADE from Morgan Stanley is a pioneer in the online brokerage industry.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-02-20Acquired
1996-08-16IPO
Leadership Team
Julia Miller
Executive Director, Creative Services
Recent News
2025-11-07
2025-10-14
Company data provided by crunchbase