Slice · 1 day ago
Implementation Lead - Philadelphia
Philadelphia, PA
Full-time
Hybrid
Mid Level
$80K/yr - $80K/yr
3+ years expSlice is a company dedicated to empowering local pizzerias with technology and services. They are seeking an Implementation Lead to manage the implementation process across all Slice products, ensuring exceptional customer experiences and operational excellence for pizzeria owners.
Food and BeverageRestaurantsSaaS
Responsibilities
Lead new client implementations from kickoff through go-live, managing timelines, deliverables, and stakeholder communications
Customize and configure the Slice systems based on client business requirements, including menu setup, pricing rules, hardware integration, and user access
Serve as both an on-site and remote Installer and Trainer for shops adopting any of our products, including Point of Sale, Online Ordering, Phone, and Supplies, working hand in hand with the rest of the Implementation team
Continue the sales journey for shops to keep owners engaged as they move through installation, onboarding, and the early lifecycle of product adoption
Assist with the success of our shops by providing stellar on-site and remote support to ensure a smooth transition and long-term adoption of all products
Solve problems for shop owners and operators in retention cases to ensure that every shop that adopts our products sees their value and remains on the platform
Work with the Restaurant, Product, and Ops teams to ideate and prioritize new updates, fixes, and features impacting our restaurant network
Continuously seek out feedback from our restaurant partners and effectively utilize it to ensure that all technology and operational needs are met across our product suite
Qualification
Required
3-5 years experience selling, implementing, or managing technology solutions for SMBs, ideally in the restaurant vertical
1+ years experience in a restaurant role (restaurant managers, servers, bartenders, & cashiers especially!)
Passionate about tech innovation and bridging technology gaps by educating owners through a combination of on-site, web-based, and phone interactions
Skilled in running and managing wiring (Ethernet, power, etc.) as part of product installations, with a focus on clean, organized cable management and minimizing visible cabling to keep shop areas neat and professional
Willingness and enthusiasm to travel locally, with flexibility to travel beyond the local area if needed, and availability to work non-standard hours based on shop schedules including regularly working nights and weekends
High comfort level providing field-based support, training, and resolutions on all types of technology (software, hardware, and networking) directly with shop owners and staff to ensure complex aspects are clearly understood
Benefits
Flexible PTO
Market leading medical, vision and dental insurance
401K matching up to 4%
Personal development & wellness reimbursement/stipend
Weekly pizza stipend (Yes, that’s a thing!)
Company
Slice
Slice supports independent pizzerias with integrated technology, superior buying power, and a community of like-minded pizzeria owners
201-500 employees
H1B Sponsorship
Slice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$125MKey Investors
Cross CreekKohlberg Kravis RobertsNotable Capital
2021-04-14Series D· $40M
2020-05-12Series C· $43M
2019-03-29Series B· $20M
Leadership Team
Ilir Sela
Founder, CEO
Loren Padelford
CRO
Recent News
2025-12-18
2025-12-02
2025-11-14
Company data provided by crunchbase