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Hancock Whitney · 3 months ago

Mortgage Direct Loan Originator

UNO Center - New Orleans, LA

Full-time

Onsite

Mid Level

3+ years exp

Hancock Whitney is a financial institution focused on providing exceptional banking services. The Mortgage Direct Loan Originator is responsible for originating various types of loans while leveraging digital platforms to enhance client relationships and streamline the mortgage process.

BankingFinancial Services

Responsibilities

Maintain proactive and continuous communication with clients throughout the loan process, utilizing digital platforms to provide updates, gather documentation, and address inquiries

Discuss and consult on loan products and qualification criteria, providing digital support and guidance to current and potential clients to enhance their understanding and comfort with the mortgage process and the bank’s services

Engage in digital marketing and outreach efforts to promote loan products and services, utilizing Encompass (LOS), Sales Relationship Management (CRM) Salesforce, Five9, and any other tools provided for this purpose to maximize sales results

Apply digital tools for the analysis of loan applications, financial data, and client needs to make informed decisions and recommendations, improving the customer experience

Stay abreast of technological advancements and digital trends in the mortgage banking industry, employing a variety of tools, knowledge, and platforms to optimize loan processing, underwriting, and customer service

Ensure all digital mortgage processes comply with state and federal regulations and laws for acceptable lending practices

Utilize technology to streamline operations, reduce errors, and increase the efficiency and speed of loan approvals

Adhere to set goals and metrics measuring performance and sales effectiveness

Collaborate with associates throughout the bank to generate referrals that align clients with the appropriate channel

Respond promptly to inbound inquiries and actively engage with provided outbound leads during designated business hours

Qualification

Mortgage originationNMLS registrationDigital marketingSalesforce CRMEncompass LOSMicrosoft OfficeCustomer serviceAnalytical skillsInterpersonal skillsOrganizational skills

Required

High School Diploma or general education degree (GED) is required

3 years of sales experience &/or success as an individual contributor required

This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment you will be required to either register on NMLS or re-register and move your previous registration. Your continued employment in this position is contingent upon successful registration immediately after your start date and annual renewal of your registration thereafter. In addition, information obtained during the registration process may impact your employment

Possess and maintain the active knowledge required to consult on secondary mortgage lending programs, procedures, and policies and how they relate to any applicable systems and technologies

Proficient in Microsoft Office products

Proficient in operating and navigating multiple (banking) systems and applications, utilizing system tools to locate information and complete tasks

Ability to multi-task competing priorities to meet tight deadlines in a competitive retail environment

Proven ability to form and expand internal and external relationships while maintaining a high level of service

Excellent communication, analytical, customer service and organizational skills

Strong interpersonal and collaborative skills with the ability to work effectively with all levels of personnel

Ability to travel if required to perform the essential job functions

Ability to read, interpret, and explain a document if required to perform the essential job functions

Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an 'undue hardship' then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement