DSV - Global Transport and Logistics · 1 day ago
Customer Service Agent
Miami, FL
Full-time
Onsite
Entry, Mid Level
$18.75/hr - $25.25/hr
2+ years expDSV - Global Transport and Logistics is a leading provider of global solutions within transport and logistics. As a Customer Service Agent, you will be responsible for ensuring customer satisfaction by addressing inquiries and resolving issues related to warehouse operations while fostering positive relationships with customers.
Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, or in-person visits
Provide accurate information regarding order status, inventory availability, and shipping schedules
Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner
Collaborate with internal teams to address customer issues effectively
Assist customers with placing orders, tracking shipments, and processing returns or exchanges
Ensure orders are accurately entered into the system and fulfilled according to customer specifications
Maintain accurate records of customer interactions, transactions, and inquiries
Generate reports and summaries as needed to track customer service metrics and performance
Identify root causes of customer issues and implement solutions to prevent recurrence
Proactively address potential problems to ensure a seamless customer experience
Develop a deep understanding of DSV's warehouse services, capabilities, and offerings
Educate customers on product features, benefits, and value propositions
Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests
Communicate customer feedback and insights to relevant stakeholders for continuous improvement
Strive to exceed customer expectations by delivering exceptional service and building strong relationships
Solicit feedback from customers and implement enhancements to improve overall satisfaction
Qualification
Required
Some college coursework or a degree in business administration, logistics, or a related field is preferred
2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry
Strong interpersonal and communication skills, both verbal and written
Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
Problem-solving and conflict resolution skills
Attention to detail and accuracy in data entry and record-keeping
Familiarity with Microsoft Office suite (Word, Excel, Outlook)
Fluent in English (oral and written)
Proficient in using computer systems, including warehouse management systems (WMS) and customer relationship management (CRM) software
Preferred
Experience in warehouse or logistics operations
Knowledge of transportation and supply chain management concepts
Certification or training in customer service or related areas
Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous
Company
DSV - Global Transport and Logistics
At DSV, we keep supply chains flowing in a world of change.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.02B2024-10-04Post Ipo Equity· $5.49B
2024-06-26Post Ipo Debt· $534.02M
2002-06-28IPO
Leadership Team
Irene Hill
Chief Executive Officer
Angie Hornik
Human Resources Business Partner
Recent News
2025-12-18
Company data provided by crunchbase