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Compass Health Center · 2 days ago

IT Support Analyst

Golden Valley

Full-time

Onsite

Mid Level

3+ years exp

Compass Health Center is a leading behavioral health organization specializing in crisis-level mental health care. The IT Support Analyst will provide technical support to resolve issues with computer programs, hardware, and systems, ensuring smooth operations for staff and patients.

Health CareMedicalMedical DeviceMental Health

Responsibilities

Day to day break fixes of all Compass equipment, including hardware and software

Hardware maintenance which includes printers, computers, monitors, phones, servers, etc

Software maintenance which includes MS Office suite, Symantec virus protection, Outlook, etc

Data room – Maintain data rooms for both locations

Licenses – Ensure all software licenses are current; Windows, Adobe, Outlook, VPN, etc

Account creation – New hires: AD, Outlook Suite Products, VPN and Phone Admin/Voicemail

Incident tracking – Maintain current records through FreshService ticketing system

IT equipment moves – Relocations, build-outs, moves between locations, etc

Equipment ordering – For new hires or when requested by staff (requires approval)

Maintain inventory – Spare PCs, phones, printers, etc. Dispose of all retired equipment

Research new hardware and/or software that improves functionality

Point of contact for vendors: Wiring, printer maintenance, Chicago security system

Providing minor technical or operational training

Completing IT support logs and be available to work across teams on multiple technology/business projects

Provide training for junior staff/new hires within the technology group

On call for emergency issues or outages, and for proactive upgrades – nights and weekends

Flexible to work long hours including weekends as required and ability to travel on short notice for customer issues

Qualification

IT SupportNetwork AdministrationRemote Desktop SupportWindowsMS Office SuiteCustomer ServiceTeam CollaborationOrganizational SkillsTime ManagementVerbal CommunicationProblem Solving

Required

Have a Bachelor's Degree in Information Technology or Computer science

If no Degree, 3-5 years of experience in an IT Support or Technology Support requirement

Have a strong passion for technology and ability to work in an adaptive environment

Ability to provide high level of customer service and enjoy helping people resolve their IT questions

Ability to Create and Implement Procedures

Team collaboration – support analysts tend to work within larger teams of IT professionals to resolve user issues, so effective collaboration within the department is essential

Organizational Skills/Attention to Detail/Effective Time Management Skills

Honesty, Strong Verbal Communication Skills/Positive Attitude/Friendliness/Kindness/Compassion

Knowledge of operating systems, office software, enterprise software, and server systems

Knowledge of remote desktop support systems including TeamViewer, RDP, LogMeIn, etc

Familiarity with networking systems and protocols

Time management – support analysts typically handle multiple user issues at once, so they should be able to effectively manage their time, set priorities, and resolve problems in a timely manner