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Dal-Tile LLC · 1 day ago

Customer Service Rep II

Kennesaw, GA

Full-time

Onsite

Mid Level

3+ years exp

Dal-Tile LLC is the largest manufacturer of tile and natural stone in the United States, seeking an exceptional Customer Service Representative. The role involves providing support to customers, managing inquiries, processing sales orders, and ensuring effective coordination between the company and its customers.

Real Estate

Responsibilities

Provides customer account management in a call center environment, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management

Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution)

Responsible for keying in orders, processing faxes, and preparation of reports

Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery

Participates in special projects and performs additional duties as required

Qualification

Customer service experienceCall center experienceAccount managementComputer skillsMulti-taskingCommunication skillsOrganizational skillsProblem-solving skillsInterpersonal skillsDetail-oriented

Required

High School Diploma or GED equivalency required

3+ years of call center or customer service experience

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required

Good voice quality that is conversational and professional

Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards

Ability to demonstrate strong organizational and problem-solving skills required

Ability to demonstrate strong interpersonal relationship-building skills

Must have a moderate level of computer skills in Word and Excel

Must be detail-oriented with the ability to multi-task, manage priorities, and manage time effectively

Ability to work in a fast-paced environment

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms

The employee is required to walk, stoop, kneel, crouch, or crawl

The employee may sit, climb, balance, talk or hear

The associate must have the ability to regularly lift to 15-30 lbs and at certain times, you may be required to safely lift to 70 lbs

Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift

Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus

Preferred

Focus on customer account management preferred

Benefits

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Company

Dal-Tile LLC

Glassdoor3.3

Our team at Dal-Tile LLC, a subsidiary of Mohawk Industries, manufactures, distributes and markets high-quality ceramic tile and natural stone products.

Founded in 1947

Dallas, Texas, USA

10001+ employees