HCTec ยท 3 months ago
Service Desk Analyst II
Hohenwald, TN
Full-time
Onsite
Entry Level
2+ years expHCTec is a provider of award-winning services and solutions to hospitals across the United States. They are seeking a Service Desk Analyst II to provide 24/7 Tier 1 support, triage end user issues, and maintain knowledge of client applications while adhering to healthcare compliance standards.
Health CareHospitalInformation Technology
Responsibilities
Provide 24/7/365 Tier 1 support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes
Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2
Utilize customer service guidelines as outlined in HDI training
Use client provided knowledge base and client specific procedures to resolve issues
Acquire and maintain a general knowledge of client and Epic applications
Attend professional development training as appropriate
Obtain necessary technology skills to perform common client specific first call resolution tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc
Regular and reliable attendance
Perform other duties as assigned
Qualification
Required
High School Diploma, GED, or equivalent
Less than 2 years of experience
Valid State Drivers' License
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rates, ratios, and percentages and to draw and interpret graphs
Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc
Simple messages communicated orally
May write brief messages and keep simple records
May explain and offer guidance on routine procedures
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures
Decisions generally affect own job or assigned functional area
Results are defined, and existing practices are used as guidelines for how to complete work activities
Prioritize assigned and routine tasks
Handle appropriately
Regular and reliable attendance
Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Company
HCTec
HCTec is a company that provides HIT and HIM resources and solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lauren Lewandowski RN BSN
EPIC Optime/Clindoc Consultant
Recent News
Business Journals
2022-05-10
Business Journals
2022-05-10
Company data provided by crunchbase