Paymentus · 3 months ago
Customer Success Specialist I
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelPaymentus Group Inc is seeking a Customer Success Specialist I to enhance customer satisfaction and support. The role involves responding to customer inquiries, collaborating with various teams for troubleshooting, and managing client communications regarding service updates and maintenance.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Responds to Customer requests for reporting
Work with Accounting to answer inbound customer billing questions/provide billing reports
Works with Finovera team on any troubleshooting escalations
Identify if billers requested are supported by Finovera. Determine if biller should be added based on success & MFA rates and if so, work with Banking & Fintech DEV to enable for ebills and/or AutoPay on Paymentus
If Finovera doesn’t support biller being requested, work to add URL through Finovera ticket, search for immutable ID, and enable on Paymentus side
Provides final approval for the merging or deletion of a provider. Responsible for client communication on any changes
Responsible for Customer Notification and Updates on mass connectivity issues with a provider
Responsible for Customer Communication on upcoming maintenance and scheduled down time in Prod/Sandbox
Responsible for monitoring and evaluating performance of billlers and providing a recommendation on disabling for ebills/autopay
Monitor and respond to service@finovera and partnersupport@finovera inquiries. Notify end users of payment failures that also failed with Finovera DEV retries within 24 hours
Provide updates for support team on PCS /FCS tickets
Qualification
Required
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding client service skills and dedication to providing exceptional client care
Exceptional listening and analytical skills
Company
Paymentus
Paymentus is a provider of cloud-based bill payment technology solutions and services for some of the largest installations.
Founded in 2004
1001-5000 employees
H1B Sponsorship
Paymentus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (1)
2022 (11)
2021 (1)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$3.6MKey Investors
Relay Ventures
2021-05-26IPO
2011-09-15Private Equity
2007-08-10Series Unknown· $3.6M
Leadership Team
Sanjay Kalra
SVP and Chief Financial Officer
David Maddox
National Sales Director
Recent News
2025-11-08
2025-11-04
2025-11-04
Company data provided by crunchbase