Chubb · 2 months ago
Site Support Analyst
Boston, MA
Full-time
Onsite
New Grad, Entry Level
$62K/yr - $106K/yrChubb is a world leader in insurance, providing a diverse range of insurance products globally. The Site Support Analyst will assist employees and contractors with technical issues related to their devices and support various hardware and software needs to enhance productivity and simplify technology experiences.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
Train and guide staff on hardware and software usage
Ensure patch compliance for PCs
Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
Process help desk tickets for employees and contractors
Support end users both physically in the office as well as working remotely
Configure and build hardware; install and configure software based on user service requests
Document resolution to desktop issues, propose solutions to root cause problems
Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
Interact with 3rd party vendors to drive and resolve specific technical problems
Respond to incidents by phone, chat or email in a timely manner
Take ownership of role related tasks
Manage new hire setups, including coordination and configuration of equipment
Assist with new hire orientations and onboard new users from a technology perspective
Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude
Demonstrate active listening skills with ability to act with sensitivity and empathize with end user’s situation
Document resolutions to desktop issues and propose solutions to root cause problems
Identify opportunities to improve, automate, or simplify processes or systems
Serve as a key contact and representative of IT for projects and initiatives such as: Office Moves and Real Estate Initiatives, Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, Security Implementations and Compliance issues, Standardization of End User Services to align the EUS catalogue of services globally
Train and guide staff on hardware and software usage
Document resolution to desktop issues, propose solutions to root cause problems
Interact with 3rd party vendors to drive and resolve specific technical problems
Identify opportunities to improve, automate, or simplify processes or systems
Qualification
Required
Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
Can work independently or with a team
Well versed in desktop tools including O365
Experience setting up printers, monitors and IT cabling
Ability to document processes and procedures
Superior customer service and interpersonal skills
Ability to effectively communicate about technology
Excellent oral and written communication skills
Preferred
Microsoft Certified Desktop Support Technician certification a plus
Knowledge of Mac OS/Apple iOS
Some experience with Active Directory beneficial
Benefits
Discretionary annual incentive program
Comprehensive benefits package
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
Founded in 1985
10001+ employees
H1B Sponsorship
Chubb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
2026-01-08
2025-12-30
Company data provided by crunchbase