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T-Rex Solutions, LLC · 3 months ago

IT Field Support Specialist (Imaging)

Columbia, MD

Full-time

Onsite

Mid Level

$80K/yr - $100K/yr

4+ years exp

T-Rex Solutions is a mid-tier business providing data-centric mission services to the Federal government. They are seeking an IT Field Support Specialist to support critical national security infrastructure by deploying computer images, configuring devices, and providing training and troubleshooting support for various hardware and software systems.

Information TechnologyIT Management

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Utilizes MDT servers to deploy latest computer image to new and recycled computers

Fulfills equipment requests for newly imaged workstations according to daily work priorities

Configures computers, communications devices and peripheral equipment

Trains site personnel in proper use of imaging tools

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

Ensures image benches are operational. If operational status is lost alert proper management team

Qualification

8570 CertificationSecurity+Computer hardware troubleshootingMicrosoft Windows 7Microsoft Office ApplicationsActive DirectoryAnalytical skillsRemote user supportProblem solving skillsCommunication skillsTime management

Required

High school/GED and four (4) years of experience

8570 Certification

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals

Well-versed in installing windows, software, applications, antivirus and patches

Demonstrated ability to read and understand technical manuals and schematics

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

Able to manage time and priorities effectively

Able to work efficiently with minimal supervision

Proficient in working with end-users remotely

Demonstrated expertise in Microsoft Windows 7 and 10

Familiar with Active Directory security and policies

Excellent analytical and problem solving skills

Outstanding communication skills to relate with team members and support workers

Must be able to drive a company vehicle and lift 50 lbs

Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management

Active TS/SCI w/ FSP

Preferred

Security +

Benefits

PTO available to use immediately upon joining (prorated based on start date)

Paid parental leave

Individual and family health, vision, and dental benefits

Annual budget for training

Professional development and tuition reimbursement

A 401(k) plan with company match fully vested after 60 days of employment

Company

T-Rex Solutions, LLC

T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively.

Founded in 1999

Greenbelt, Maryland, USA

201-500 employees