Attentive · 1 day ago
Director, Customer Success, East
United States
Full-time
Remote
Lead/Staff, Director/Executive
$165K/yr - $200K/yr
5+ years expAttentive is an AI marketing platform focused on 1:1 personalization, partnering with over 8,000 customers across various industries. The role involves leading a team of Customer Success Managers, driving customer retention, and ensuring exceptional post-sale experiences for strategic customers.
Artificial Intelligence (AI)Email MarketingMarketing AutomationMessagingMobilePersonalization
Hiring Manager
Anita Lee
Responsibilities
Lead and scale a team of 25 CSMs and managers who support our Strategic customer segment, managing $180M ARR
Manage, hire, and develop a team of Customer Success Managers who have deep industry experience with the aim of maximizing customer retention and happiness in our Strategic segment
Partner with regional Sales, Renewals, and Professional Services leadership to deliver exceptional post-sale experience and outcomes for customers
Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
Implement new processes and operations vital to scaling the team and executing on results
Be a thought leader and establish executive relationships with key customers to ensure we are multi-threaded
Create a culture of accountability and execution through data driven strategies
Work with the internal executive team (CEO, Head of Product, VPs of CS, Sales, Marketing, Design) to translate customer feedback into specific product requirements
Qualification
Required
5-7+ years prior leadership experience
A natural leader and passionate coach who inspires his/her team to elevate performance
Strong entrepreneurial mindset: self-motivated to work independently on tight timelines to achieve ambitious goals
A growth mindset with a bias for action and openness to challenge the status quo
People-focused leader with proven ability to build creative, collaborative teams, develop people, and link performance to overall business objectives
Team player with track record of partnering with Sales, Renewals, Professional Services and other cross-functional stakeholders to deliver results
Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands
Experience scaling teams and processes
Extremely personable: excited to coach and develop employees internally and work closely with customers externally
Data driven decision maker with a strong focus on execution
Extremely detail oriented and organized
Located in CST or EST
Preferred
MarTech background with hands-on experience in Email and SMS highly preferred
Excelled in a CS/AM role (preferably at a marketing/software company or startup)
Benefits
Health & wellness
Equity
Bonus/commission
Benefits
Company
Attentive
Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.
1001-5000 employees
H1B Sponsorship
Attentive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (21)
2023 (10)
2022 (8)
2021 (8)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
CoatueSequoia CapitalBain Capital Ventures
2023-08-17Secondary Market
2021-03-24Series E· $470M
2020-09-23Series D· $230M
Leadership Team
Amit Jhawar
Chief Executive Officer
Todd Berman
VP of Engineering
Recent News
Sequoia Capital
2026-01-05
2025-09-04
Company data provided by crunchbase