goop · 3 months ago
Private Client Stylist, goop Brentwood
Santa Monica, CA (Retail)
Full-time
Onsite
Mid Level
$24/hr - $26/hr
3+ years expgoop is a lifestyle platform dedicated to exploration and curation, founded by Gwyneth Paltrow. They are seeking a Private Client Stylist to deliver elevated styling and luxury client experiences in their flagship store, nurturing long-term client relationships and driving overall store sales.
E-CommerceFashionShoppingTravelWellness
Responsibilities
Provide expert styling across goop’s luxury categories—fashion, beauty, wellness, and home—to create a seamless and elevated client experience
Manage client inquiries and support with product recommendations, returns, and exchanges, while actively converting walk-in traffic
Deliver personalized, high-touch service that builds loyalty and inspires clients to return
Collaborate with cross-functional teams to ensure accurate product information and resolve customer issues for a smooth shopping experience
Track key performance indicators (KPIs) to uphold service excellence and achieve individual sales goals that drive overall store success
Maintain and grow a personal client book, identifying high-potential guests and deepening engagement through thoughtful, tailored recommendations
Support store operations and sales as requested by Store Manager
Qualification
Required
3+ years of experience in luxury retail, styling, or customer service, preferably within a high-end retail store environment, and an established client base
A deep understanding of luxury fashion, beauty, wellness, and home products, with a proven ability to curate personalized recommendations
Excellent communication skills, both written and verbal, with an ability to engage customers in a way that reflects goop's brand voice and luxury ethos
Strong problem-solving abilities, capable of managing complex customer concerns while ensuring satisfaction and brand integrity
Experience with customer service platforms such as Seer, Shopify, NetSuite, or similar tools to manage customer interactions and data
Detail-oriented with the ability to multitask and manage multiple customer interactions in a fast-paced retail environment
A collaborative, team-oriented mindset with the ability to work closely with various internal team members to optimize customer experience and grow client retention in the flagship store
Ability to work a flexible schedule including holidays and weekends to meet the needs of the business
Benefits
Generous health benefits package
Fertility benefits
Paid parental leave
Generous goop discounts
Special offers with brand partners
Access to custom lifestyle resources and events
Company
goop
Goop is a lifestyle brand providing digital content and commerce.
51-200 employees
H1B Sponsorship
goop has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$75MKey Investors
New Enterprise Associates
2019-01-01Series Unknown
2018-03-28Series C· $50M
2016-08-17Series B· $15M
Leadership Team
Gwyneth Paltrow
Founder & Chief Executive Officer
Recent News
Company data provided by crunchbase