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Laurel · 3 months ago

Founding Deployment Strategist

New York Office

Full-time

Onsite

Senior Level, Lead/Staff

$142K/yr - $195K/yr

8+ years exp

Laurel is on a mission to return time, serving as the leading AI Time platform for professional services firms. As the Founding Deployment Strategist, you will manage complex onboarding processes and ensure customers achieve Time to Value quickly, while also shaping the future of the Technical Implementation function.

Artificial Intelligence (AI)LegalMachine LearningProfessional ServicesSaaSSoftware

Growth Opportunities

No H1B

Responsibilities

Lead customer implementations end-to-end, owning all aspects of onboarding—from kickoff through go-live—to ensure fast, high-quality Time to Value (TTV)

Design and build Laurel’s implementation engine: define and document scalable processes, playbooks, and SLAs to drive consistent onboarding outcomes

Serve as the primary operational point of contact for new customers during onboarding, managing timelines, aligning stakeholders, and ensuring successful delivery

Partner closely with our Solutions Engineering team to coordinate technical integrations (you won’t build them, but you’ll understand the requirements and guide the process)

Build strong relationships with customers’ project teams, including both business and technical stakeholders

Use your technical fluency (APIs, data flows, basic troubleshooting) to anticipate integration needs and translate customer requirements

Identify gaps in our current implementation processes and proactively lead improvements—whether that’s better tooling, documentation, internal workflows, or customer communication

Act as a leader, handling implementations yourself at first while laying the foundation to recruit, onboard, and mentor future Implementation Managers as Laurel scales

Collaborate cross-functionally with Sales, Product, Customer Success, and Engineering to improve the overall customer onboarding experience

Qualification

Implementation managementTechnical project managementAPIs understandingCustomer onboardingData workflowsCommunicatorOperational excellenceBuilder's mindsetLeadership

Required

8+ years of experience in implementation, onboarding, technical project management, or customer-facing delivery roles—ideally in a high-growth B2B SaaS environment

Experience managing complex, multi-stakeholder onboarding projects at Enterprise customers with clear outcomes and fast-paced timelines

Strong technical fluency—you understand how APIs work, how data moves between systems, and how to troubleshoot basic technical blockers (but you won't be expected to write code)

Builder's mindset—you get energy from creating systems, processes, and playbooks from scratch

Operationally excellent: organized, detail-oriented, and great at managing competing priorities

High agency and ownership—you're not just completing tasks; you're defining what needs to be done and driving it forward

Strong communicator with executive presence; able to lead conversations with law and accounting firm leaders and internal stakeholders alike

Leadership —you've led initiatives or teams before, and you're ready to quickly scale this function with the scale of Laurel