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Aero · 13 hours ago

Concierge

Los Angeles, CA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

Aero is on a mission to elevate air travel by providing premium flights via private terminals. As a Concierge, you will be the liaison between Aero and its guests, ensuring a personalized and effortless experience while managing flight-related communications and guest satisfaction.

Air TransportationLeisureTourismTravel

Responsibilities

Contribute to customer satisfaction score (NPS) by providing superior, personalized service to our guests and prospective guests via phone, email, and chat and ensuring all open tickets are resolved promptly and concisely

Understand the specific context and desires of prospective guests to tailor the features and benefits of the Aero experience to their needs and drive trip booking conversion

Ensure all guest information is collected, documented, and distributed promptly and efficiently according to established processes

Use all systems and tools effectively to ensure operations run smoothly

Proactively coordinate and organize all communication regarding flight management details, including itinerary changes, transportation arrangements, and other special requests

Coordinate closely with the Operations team to communicate any changes that may occur with the flight schedule, weather, aircraft, any IROPS (irregular operations), and certain accommodations to meet the needs for our guests

Effectively communicate and escalate operational and experience issues

Identify areas of opportunity for new processes and systems that better support our operation and guest experience; be proactive and generous with your ideas and experiments

Be well-versed and knowledgeable on all aspects of the Aero experience, including all menus, flight schedules, guest procedures, and technology systems

Stay up-to-date with and knowledgeable about all company and FAA policies and procedures and ensure all activities remain in accordance with the Concierge Playbook and TSA security requirements

Complete side work and daily tasks as directed by leadership and as requested by other departments