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Xcelerate Solutions · 3 months ago

Personnel Security Analyst

Aberdeen, Maryland

Full-time

Onsite

New Grad, Entry Level

Xcelerate Solutions is one of America's fastest-growing companies, specializing in personnel security services. The Personnel Security Analyst will provide support and resolution of personnel security issues while assisting the Government in operating a responsive call center for customer inquiries.

B2BRoboticsSoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Validate and process incoming investigation requests through the Personnel Security Investigation Portal (PSIP)

Process incoming mail and hard copy fingerprint (FP) cards

Review e-QIP investigation form (SF-85, SF-85P, and SF-86) submissions to ensure compliance with ISP standards

Communicate with applicants to assure form standards are met for submission

Provide Customer Support Center (CSC)/help line services to applicants and requesters

Perform e-QIP Reviews for US Army Recruiting Command (USAREC)

Process case terminations - as investigation requests are identified as no longer required by requester or investigation request exceeds PSI-CoE allowed completion time

Submit initial and reinvestigation requests to the Investigation Service Provider (ISP)

Assure that all required documents are complete and attached to the investigation request at submission

Screen investigation requests for derogatory information for the Continuous Evaluation (CE) program

Qualification

Microsoft Office SuiteCustomer service experienceSecret security clearanceAttention to detailCommunication skillsDependableIntellectualAdaptabilityWork ethic

Required

Must have a High School diploma

Must have experience using Microsoft Windows based operating system (currently Windows 10) with the Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

Must have customer service experience

Must be able to obtain (or have the ability to obtain) and maintain a Secret security clearance, based on a Tier 3 (T3) level (formerly NACLC) or equivalent investigation