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EnGen · 3 months ago

Student Success Coach (English, Spanish, and French)

United States

Contract

Remote

Entry Level

$25/hr - $27/hr

2+ years exp

EnGen is an AI-powered English learning platform on a mission to improve access for adult English learners. The Student Success Coach will provide customized coaching support to enhance learner engagement and drive language gains, while collaborating closely with the Customer Success Team.

Career PlanningEducationLanguage Learning

No H1B

Responsibilities

Provide customized coaching support to guide learners in the use of EnGen’s language platform, its features, and added services

Monitor learners' caseload progress with check-ins, schedule meetings and/or conduct proactive outreach and communication, responding to learners' questions, concerns, and needs. (Engage learners via text message, livechat, phone, video call, or email campaigns)

Foster persistence and completion by encouraging and motivating learners to take ownership of their learning success, be active on the platform, and achieve their personal and professional goals

Use our analytics tools to identify clients who could benefit from engagement initiatives

Manage and complete a backlog of engagement initiative requests

Share learnings with the CS team and across the organization

Additional tasks as needed to support learner and client engagement

Qualification

Fluency in EnglishFluency in SpanishFluency in FrenchCustomer service skillsDigital communications toolsCross-cultural sensitivityProactive natureAction-orientedCoaching experience

Required

Fluency in English, French, and Spanish (spoken and written)

A strong passion for helping immigrants and refugees remove English as a barrier to achieving career advancement, economic mobility, and better quality of life

Strong customer service skills and cross-cultural sensitivity

Minimum 2 years' experience in student engagement, coaching, customer service, or a similar field

Experience with mass digital communications tools (e.g. HubSpot, Salesmsg) and designing/deploying multi-message campaigns for various client types

Action-oriented: works with a sense of urgency, deploys engagement campaigns rapidly

Proactive nature: takes engagement actions and seeks opportunities to send more without strict guidance

Must be authorized to work in the U.S