TTEC Digital · 3 months ago
ServiceNow Solution Architect
United States
Full-time
Remote
Senior Level
$135K/yr - $165K/yrTTEC Digital is a company focused on enhancing customer experience by supporting their employees. They are seeking a highly skilled ServiceNow Solution Architect to drive sales growth by providing technical expertise and serving as a trusted advisor to customers.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Collaborate with the sales team to identify customer needs and design tailored ServiceNow solutions
Deliver compelling product demonstrations, proofs of concept, and presentations showcasing the value and capabilities of the ServiceNow platform
Address technical questions and objections during the sales process with confidence and clarity
Understand customer requirements and translate them into effective ServiceNow solutions aligned with their business goals
Work with cross-functional teams, including professional services and product management, to develop and document solution proposals
Act as a technical advisor and trusted partner to clients, guiding them through the evaluation and decision-making process
Build strong relationships with key stakeholders to ensure customer satisfaction and foster long-term partnerships
Stay updated on the latest ServiceNow product enhancements, industry trends, and best practices
Provide feedback to the product team to improve solutions based on customer input
Support marketing efforts through webinars, white papers, and other technical content as needed
Qualification
Required
Proven experience as a Sales Engineer, Pre-Sales Consultant, or Solution Architect with a focus on ServiceNow
In-depth knowledge of ServiceNow platform capabilities, including CSM, FSM, CCaaS, ITSM, ITOM, ITBM, HRSD, or other modules
Hands-on experience with ServiceNow solutioning, architecture, and integrations
Strong presentation and communication skills with the ability to convey technical concepts to non-technical audiences
Demonstrated problem-solving skills and the ability to handle multiple engagements simultaneously
Preferred
Experience with Customer Service Management and CCaaS
Experience with CTI and IVR integrations
Experience with Field Service Management
Experience with Agile/Scrum methodologies
Familiarity with additional ServiceNow products and modules
Knowledge of cloud platforms and enterprise architecture frameworks
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
Founded in 2022
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (18)
2023 (17)
2022 (26)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2025-11-14
Company data provided by crunchbase