Goldbelt Hawk, LLC · 3 months ago
Case Manager Lead
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $70K/yr
1+ years expGoldbelt Hawk, LLC is committed to providing transformative health operational capabilities across various sectors. The Case Manager Lead provides leadership and oversight to Case Managers, ensuring the delivery of high-quality case management services to disaster-affected clients while adhering to FEMA and State guidelines.
Information Technology
Responsibilities
Supervise and mentor Case Managers, ensuring case work activities are performed in accordance with program policies, FEMA guidance, and client confidentiality standards
Oversee the development, review, and quality assurance of client Transition Plans and Permanent Housing Plans to ensure accuracy, completeness, and feasibility
Conduct regular case file audits to confirm compliance with documentation, outreach frequency, and reporting standards within the digital system of record
Coordinate and assign caseloads, ensuring balanced distribution and adherence to the established case worker-to-client ratio (1:20)
Review and approve client notes, Occupancy Agreements, and progress updates entered into the case management system
Provide technical guidance to Case Managers regarding complex eligibility issues, documentation requirements, or client barriers to housing stability
Support onboarding and training of new Case Managers, ensuring staff understand program expectations, case work protocols, and data entry procedures
Maintain communication between Case Managers and program leadership, escalating issues, challenges, or trends impacting client outcomes
Facilitate weekly case conferences and team meetings to review client progress, share resources, and discuss best practices
Develop and maintain partnerships with FEMA, state agencies, local governments, VOADs, Long-Term Recovery Groups (LTRGs), and other organizations to support coordinated service delivery
Maintain a small caseload of high-priority or complex client cases requiring advanced case management support
Monitor client compliance trends and report non-compliance cases to management for review and determination
Support performance tracking, reporting, and preparation of program metrics for internal and external stakeholders
Perform other duties as assigned in support of program operations
Qualification
Required
Strong understanding of FEMA Individual Assistance, Direct Housing, and Non-Congregate Sheltering programs
Demonstrated leadership and mentoring skills, with the ability to guide and evaluate case work staff
Excellent understanding of disaster case management principles, including intake, triage, eligibility, documentation, and case closure
Proficiency with digital case management systems and data quality control
Exceptional organizational, analytical, and communication skills
Ability to work effectively under pressure and adapt to evolving mission requirements
Skilled in stakeholder coordination and maintaining positive working relationships with partner agencies
High attention to detail and commitment to compliance and data integrity
Empathy, discretion, and professionalism in working with diverse, disaster-impacted populations
Experience in case management, disaster recovery, housing assistance, or social services, including at least 1 year in a supervisory or lead role
Experience in disaster case work or disaster case management, long-term recovery, stakeholder coordination, data reporting, and disaster housing is required
Ability to pass a background check
Preferred
Bachelor's degree in Social Work, Human Services, Emergency Management, Public Administration, or a related field
Certification in Disaster Case Management or related field
Benefits
Medical, dental, and vision insurance
401(k) plan with company matching
Tax-deferred savings options
Supplementary benefits
Paid time off
Professional development opportunities
Company
Goldbelt Hawk, LLC
At GbHawk, we believe in collaborating with our clients to design, develop, and implement innovative and inventive solutions to support their missions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase