iPostal1 · 3 months ago
Customer Service Representative - Phone and Chat - Montebello, NY - 2nd Shift
Montebello, NY
Full-time
Onsite
New Grad, Entry LeveliPostal1 is a cutting-edge leader in the digital mailbox industry, currently experiencing growth and seeking new team members. The Customer Service Representative will support customers via phone, chat, and email, ensuring a positive experience and resolving inquiries effectively.
Information TechnologyInternet
Responsibilities
Answer inbound calls from customers in a prompt and professional manner
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Qualification
Required
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
Company
iPostal1
iPostal1 is digital mail service which offers customers a real street address.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
TJ P.
SVP Enterprise and Partnerships
Shlomo F.
GC | VP Strategic Partnerships
Recent News
The Romania Journal
2024-12-03
Company data provided by crunchbase