Brown & Brown · 3 months ago
Employee Benefits Service Operations Leader
Ft. Lauderdale, FL, USA
Full-time
Onsite
Senior Level
5+ years expBrown & Brown is seeking an Employee Benefits Service Leader to join our growing team in Fort Lauderdale, FL. The Service Operations Leader provides overall oversight of the Service operational functions, leads the Service team, manages a book of business, and supports the Benefits Leader on department projects and initiatives.
Insurance
Responsibilities
Lead a team consisting of 1-15 operations teammates
Develop and maintain operational workflows, procedures, controls and training for the Service Operations Team
Lead interviewing and hiring, developing teammates, delivering performance feedback, and teammate exits
Serve as final escalation contact for all operations matters
Oversee, adapt, and modify core deliverables and projects to keep in line with industry trends, with overall goal of increasing client understanding
Monitor teammate work allocation
Partner with Marketing teammates to provide insight and recommendations in overall marketing strategies
Provide recommendations to clients on employee benefits program
Explain work products internally to teammates and externally to clients as needed
Oversee and develop training and cross training of new hires and BIT staff on the Operations Service team’s function, responsibilities, and subject matter
Manage a book of business consisting of assigned clients’ employee benefits programs
Drive day-to-day client relationships
Qualification
Required
Florida 2-15 required
Bachelor's degree or equivalent experience
5 - 7 years of experience in operational oversight, human resources, insurance, healthcare or related field
5 - 7 years of experience with health insurance and healthcare compliance
3 - 5 years of experience managing a team
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
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