Craig HomeCare, A PHS Company · 3 months ago
Vice President of Operations- Texas
Richardson, TX
Full-time
Onsite
Director/Executive
15+ years expCraig HomeCare, a leader in pediatric home health care, is seeking a dynamic Vice President of Operations to oversee branch operations across Texas. This executive role involves driving operational excellence, business growth, and financial performance while ensuring high standards of patient care and customer service.
Hospital & Health Care
Responsibilities
Own and manage the P&L, ensuring financial targets and budgets are met or exceeded
Develop and execute strategic operational plans that support business growth and profitability
Collaborate with senior leadership to align operations with organizational goals and objectives
Partner with finance to optimize budgets, forecast financial performance, and ensure fiscal accountability
Provide financial forecasts and reporting to executive leadership and stakeholders
Monitor key financial metrics, including revenue, costs, margins, and operational expenses, identifying trends and areas for improvement
Identify opportunities and implement strategies for expansion, process improvement, and operational scalability
Develop performance metrics and track operational effectiveness to ensure alignment with company goals
Collaborate with enterprise departments including outreach, revenue cycle, clinical services, and compliance to ensure seamless integration
Oversee daily operations across assigned regions, ensuring service excellence, compliance, and efficiency
Lead process improvement initiatives and implement technology to optimize operations
Ensure exceptional patient satisfaction through continuous improvement initiatives and service enhancements
Act as a point of escalation for complex patient, family, and internal department issues, ensuring timely and effective resolutions
Provide consistent updates to leadership and the Board of Directors regarding operational metrics, financial performance, and strategic initiatives
Lead and mentor regional management teams, promoting accountability, collaboration, and professional growth
Foster a culture of teamwork, engagement, and high performance
Interview, hire, train, and develop employees in alignment with PHS policies and procedures
Plan, assign, and direct work; appraise performance; reward and discipline employees; and resolve complaints and conflicts
Champion employee engagement, recognition, and retention efforts
Ensure adherence to all regulatory and compliance standards across operations
Maintain a culture of safety and report any accidents, illnesses, or injuries immediately
Support the organization’s commitment to maintaining a safe and healthy work environment
Represent the organization in meetings with internal and external stakeholders, including community partners and vendors
Make persuasive and effective presentations to senior management, public groups, and boards of directors
Prepare written materials, reports, and speeches using original or innovative techniques
Qualification
Required
Bachelor's degree in Business Administration, Healthcare Management, or a related field
15+ years of healthcare experience within a Payer, Health System, Home Health, Hospital, or DME environment
10+ years of progressive business leadership experience in operations management, technology implementation, and turnaround operational strategies
7+ years of managerial experience leading multi-site or regional operations
Proven experience managing P&L with accountability for financial performance and operational outcomes
Demonstrated success developing and executing strategic and financial plans
Proven ability to drive, lead, and communicate change effectively in a fast-paced, evolving environment
Strong analytical and communication skills, with the ability to interpret complex data and present information effectively
Experience in EHR/EMR software systems
Solid organizational, management, administrative, and human relations skills
Style that exhibits emotional maturity, leadership, collaboration, and teamwork
Ability and willingness to travel throughout Texas
Preferred
Master's degree (MBA or related health/business field)
Lean Six Sigma certification
Previous experience authoring budgets, defending numbers and related strategies, and applying statistical measurement to quality improvement activities
Demonstrated experience leading operational turnarounds or large-scale process improvement projects
Benefits
Holiday Pay
Paid Time Off
Health and Dental insurance
Short & Long-Term Disability and Life Insurance
401K with match & educational benefits
Company
Craig HomeCare, A PHS Company
Craig HomeCare, A PHS Company, is a nursing agency specializing in private duty, high-tech services throughout Kansas, Missouri, and Nebraska.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase