TeamLogic IT · 3 months ago
Level I/II Systems Engineer
Fort Mill, SC 29715
Full-time
Onsite
Mid, Senior Level
$55K/yr - $60K/yr
5+ years expTeamLogic IT is a company dedicated to supporting small- and medium-sized businesses with technology solutions. The Level I/II Systems Engineer role involves providing IT support, managing service desk requests, and ensuring system functionality for end users while collaborating with the sales team for technical assessments and account management.
Information ServicesInformation Technology
Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Network firewall and switch administration and maintenance
Some network and server solution design and architecture
Establish effective communication and trust with customer teams and partners
Operational tasks like managing tickets and logging timesheets
Developing materials for improving delivery quality, writing blogs and sharing best practices with the community
80% billable target
Qualification
Required
College diploma or university degree in Computer Science
5+ years equivalent work experience
Prior experience in MSP is required
Experience with desktop and server operating systems including Windows 7/10, Windows Server 2008/ 2012/ 2016, Linux and Mac OS
Experience in Server administration, DNS, DHCP
Knowledge and understanding of networking devices including firewalls (Sophos, Sonicwall, UDM Pro)
Microsoft Office 365, Azure, AD administration experience is required
Proven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics/SIEM platforms
Valid Driver's License and ability to drive to customer locations when required
Self-motivated and driven for excellence in customer experience
Preferred
NinjaOne RMM and Autotask PSA Experience a plus
CompTIA A+ and/or CompTIA Network+ preferred
Benefits
Bonus based on performance
Training & development
Free uniforms
Paid time off
Company parties
Join a Fun & Dynamic Culture! – We believe work should be engaging, collaborative, and full of energy.
Fitness-Focused Workplace – We encourage both physical and mental well-being with team activities.
Growth & Development – We invest in your personal and professional growth through ongoing learning opportunities.
Work-Life Balance – We understand the importance of flexibility and encourage a healthy balance between work and personal life.
Creative & Innovative Space – Bring your ideas to life in an environment that values innovation and fresh thinking.
Opportunity for special performance incentive funds (SPIFs) for sales contributions
Free office attire
Free snacks
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase