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iPostal1 · 3 months ago

Customer Service Representative - Phone and Chat - Montebello, NY - 2nd Shift

Montebello, New York

Full-time

Onsite

New Grad, Entry Level

iPostal1 is a cutting-edge leader in the digital mailbox industry, experiencing rapid growth and seeking Customer Service professionals to join their team in Montebello, NY. The role involves supporting customers via phone, chat, and email, requiring excellent communication skills and a positive attitude to foster customer relationships.

Information TechnologyInternet

Responsibilities

Answer inbound calls from customers in a prompt and professional manner

Identify the type of assistance needed

Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

Manage customer expectations

Actively engage customers in on-line chat context

Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting