Goldbelt Hawk, LLC · 3 months ago
Case Manager
United States
Full-time
Remote
Mid Level
$60K/yr - $70K/yrGoldbelt Global is a product distribution and logistics company that provides services and training to support equipment sales. The Case Manager is responsible for providing direct case work services to clients in Non-Congregate Sheltering and Direct Housing programs, ensuring they receive individualized support for long-term housing stability after a disaster.
Information Technology
Responsibilities
Conduct client meetings weekly (at least once every 7 days) via phone, virtual platforms, or in-person visits as appropriate
Perform in-person site visits when virtual case work is not feasible, when clients are non-responsive, or as directed by the Agency
Document all client interactions, including successful and unsuccessful outreach attempts, in the system of record; maintain accurate case notes, call logs, emails, and text communications
Track client progress weekly and update case plans accordingly
Assist clients in navigating federal, state, and local disaster recovery resources, including financial assistance, housing programs, and community-based support services
Coordinate with recovery partners including FEMA, state agencies, Long-Term Recovery Groups (LTRGs), Voluntary Organizations Active in Disaster (VOADs), nonprofits, and other stakeholders
Present cases to unmet needs funding roundtables when directed, to secure additional resources for clients
Review NCS or DH applications, verify eligibility, and collect Occupancy Agreements in accordance with State and Federal guidance
Monitor client compliance with program requirements and Occupancy Agreements; report non-compliance or violations to the Agency for determination and case closure when directed
Support client outreach, documentation collection, eligibility reviews, and periodic Occupancy Agreement renewals
Ensure all case management activities comply with FEMA data-sharing, privacy, and reporting requirements
Maintain a strong understanding of disaster recovery programs, timelines, and policy updates
Perform other duties as assigned in support of program operations
Qualification
Required
Knowledge of FEMA Individual Assistance, Direct Housing, and Non-Congregate Sheltering programs
Strong understanding of disaster case management principles, including intake, triage, eligibility, and case documentation
Excellent interpersonal and communication skills; ability to work with diverse and vulnerable populations with empathy and professionalism
Strong organizational and time management skills with the ability to manage multiple cases simultaneously
Proficiency in digital case management systems and maintaining detailed, compliant documentation
Ability to collaborate effectively with governmental agencies, nonprofits, and community partners
Critical thinking and problem-solving skills for identifying barriers and developing actionable solutions for clients
High degree of discretion and integrity when handling sensitive client information
Experience in a similar role
Experience in disaster case work or disaster case management, long-term recovery, stakeholder coordination, data reporting, and disaster housing is required
Ability to pass a background check
Preferred
Bachelor's degree in Social Work, Human Services, Emergency Management, Public Administration, or a related field
Benefits
Medical, dental, and vision insurance
A 401(k) plan with company matching
Tax-deferred savings options
Supplementary benefits
Paid time off
Professional development opportunities
Company
Goldbelt Hawk, LLC
At GbHawk, we believe in collaborating with our clients to design, develop, and implement innovative and inventive solutions to support their missions.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase