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Civic Federal Credit Union · 3 months ago

Default Recovery Analyst

North Carolina, United States

Full-time

Onsite

Entry, Mid Level

1+ years exp

Civic Federal Credit Union is focused on the recovery of deposit and loan funds post charge-off. The Default Recovery Analyst is responsible for collecting on charged off loans, managing a portfolio for legal pursuit, and ensuring compliance with regulations while documenting all member interactions.

BankingCredit CardsFinancial Services

Responsibilities

Contact members in outbound calling efforts to collect on charged off loans and deposit accounts in an effort to recover funds

Actively skip trace to find relevant contact, employment, and collection information to strategically reach and collect on charged off debts

Manage a portfolio of accounts assigned for small claims and legal pursuit

Appear on behalf of the Credit Union in court proceedings as deemed necessary for collections

Analyze settlement requests from debt consolidation companies, direct from borrowers, and from other various sources for validity and viability

Accurately document all member interactions, payment agreements, and actions plans in the core collection system

Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss collection

Assist the Manager of Default Management with reviewing reports on recovery trends, member interactions, and other recovery efforts

Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures

Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve

Qualification

Consumer loan collectionsAccounting principlesAnalyzing financial statementsCredit procedures knowledgeBankruptcy law knowledgeInterpersonal skillsTeam environmentLoan structuring knowledgeConsumer collection experience

Required

Minimum 1-3 years' experience in consumer loan product collections, charge off collections, financial services or related field

Must have an understanding of accounting principles and business financial statements and tax returns

Must be knowledgeable in the process of analyzing personal tax returns, personal financial statements, and credit bureau reports

Experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law

Strong interpersonal skills with ability to work in a team environment

Must reside and maintain residency in the State of North Carolina, within their designated territory

Up to 20% in-state travel is required, which includes overnights and weekends

Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc

Ability to lift a minimum of 25 lbs. (file boxes, computer)

Travel required on occasion