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Rothy's · 3 months ago

Seasonal Retail Ambassador - University Town Center

San Diego, CA

Contract

Onsite

Entry Level

$18/hr - $19/hr

1+ years exp

Rothy's is a sustainable footwear company dedicated to creating stylish and eco-friendly products. They are seeking a Seasonal Retail Ambassador for their University Town Center store to provide exceptional customer experiences and support retail operations.

E-CommerceFashionShoesWaste Management

Responsibilities

Provide an unparalleled customer experience for every Rothy’s customer

Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online

Support Retail Manager and Assistant Manager in all operational duties

Develop and maintain expert-level understanding of our products and processes including our tools and systems

Elevate customer feedback and identify and escalate opportunities for improvement

Create loyalty by connecting customers with our brand and our community

Qualification

Retail experienceCustomer service skillsAttention to detailProblem solvingSelf-motivated

Required

1-3 years of retail or customer-oriented experience preferred

Excellent people skills—you are approachable, engaging and friendly

Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space

Ability to foster connections with our customers both in our store and within our community

Actively contribute towards meeting and exceeding the team's sales goals

Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations

Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds

Passionate about our brand story and product

Unflappable. Has the ability to quickly problem solve for all potential customers

Self-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experience

18 years of age or older