Aledade, Inc. · 2 days ago
Senior Technical Product Manager (Zendesk)
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expAledade, Inc. is a public benefit corporation focused on empowering independent primary care. The Senior Technical Product Manager will be responsible for the product roadmap and management of Aledade’s Zendesk platform, ensuring alignment with business objectives and enhancing user experience through extensive knowledge of Zendesk.
Health CareMedicalPrimary and Urgent CareWellness
Responsibilities
Partner with business owners to cultivate a shared vision for Aledade’s Zendesk ecosystem, develop alignment on constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective
Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback
Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution
Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes
Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration
Qualification
Required
8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product
Proven track record working as a product manager in customer service, contact center, and or ITSM space, including experience with Ticketing System, Knowledge Base, Explorer, Copilot, and Voice
Experience with SaaS ticketing systems especially, Zendesk, Salesforce, and/or ServiceNow
Experience with integrations between enterprise applications such as Zendesk and Salesforce, especially integrations utilizing middleware such as Mulesoft
Preferred
Deep understanding of Zendesk and Salesforce platform features, capabilities, and limitations
Demonstrated innovation in designing SaaS product enhancements or features that significantly improve user experience and business outcomes
Experience using data and primary research to inform solution design and build internal business understanding
Experience with and understanding of the software development lifecycle and software development methodologies. Preferably experience with SAFe Agile / Scrum teams
Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise
Ability to effectively engage with diverse stakeholders, gather feedback, and clearly articulate product vision
Ability to analyze data, identify trends, and make informed decisions based on insights gained
Passion for understanding customer needs and delivering a user-centric experience
Knowledge or experience of the Salesforce platform
Knowledge of healthcare administrative and clinical data sets, including demographic, financial and clinical data
Basic understanding of healthcare administrative or clinical workflows for inpatient, ambulatory or ancillary services
Benefits
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
Company
Aledade, Inc.
Aledade is the largest network of independent primary care, enabling clinicians to deliver better patient outcomes and generate more savings revenue through value-based care.
1001-5000 employees
H1B Sponsorship
Aledade, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (11)
2023 (7)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.18BKey Investors
Ares Commercial FinanceLightspeed Venture PartnersOMERS Growth Equity
2025-12-01Debt Financing· $500M
2023-06-21Series F· $260M
2022-06-06Series E· $123M
Leadership Team
Farzad Mostashari
Founder & Ceo
Mat Kendall
Co-founder and President
Recent News
2025-12-29
Company data provided by crunchbase