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Cypress HCM · 2 days ago

Field Services Engineer

SD Metro Area

Full-time

Onsite

Mid, Senior Level

$100K/yr - $125K/yr

5+ years exp

Cypress HCM is a fast-growing startup in the aerospace/defense industry, seeking a Field Service Engineer to support the installation, maintenance, and troubleshooting of HP 3D printers and related additive manufacturing systems. The role involves delivering exceptional service, maximizing uptime, and collaborating with cross-functional teams to ensure customer success and product performance.

Human ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Deliver comprehensive installation, commissioning, maintenance, and repair services for 3D printing systems and associated equipment at customer locations

Execute scheduled preventative maintenance protocols, perform diagnostic assessments, and complete hardware repairs, calibrations, and software/firmware upgrades to ensure optimal system performance

Diagnose and repair 3D printing systems along with supporting infrastructure, including HVAC and compressed air systems

Assemble, test, and calibrate mechanical, electrical, and pneumatic components while utilizing precision tools such as multimeters, oscilloscopes, calipers, and wiring diagrams to resolve technical challenges

Provide comprehensive training to customers, end users, and partners on equipment operation, safety protocols, and maintenance best practices to maximize system utilization and longevity

Work closely with engineering teams to escalate complex technical issues and deliver field insights that inform product improvements

Support operations teams and cross-functional stakeholders with technical expertise throughout customer interactions and equipment lifecycle management

Create and refine technical service procedures, maintain detailed service records documenting repairs, parts inventory, and customer interactions

Develop and manage workflows and release environments using collaborative platforms such as SharePoint, ARENA, and Jira

Manage escalations from internal teams and customers, ensuring timely resolution and support

Partner directly with customers to understand their engineering challenges, operational requirements, and application-specific needs

Adhere to all safety, security, laboratory, and manufacturing protocols to maintain a secure and compliant work environment

Qualification

3D printing systemsTroubleshooting skillsDiagnostic toolsAdditive manufacturingHVAC systemsTechnical writingCollaboration skillsCAD experienceEnterprise networksService management tools

Required

Bachelor's degree in Engineering, Computer Science, Mechatronics, or similar field preferred

5+ years of experience operating, maintaining, or repairing complex machinery in a lab or manufacturing environment

3+ years of hands-on experience in a field service, technical support, or similar role

Strong troubleshooting skills in electrical, mechanical, and/or pneumatic systems

Proficient with diagnostic tools (i.e., oscilloscopes, multimeters, calibration devices, etc.)

Excellent collaboration skills; able to work effectively across engineering and field operations teams

Technical writing experience; documenting systems, procedures, troubleshooting guides, etc

Strong organizational skills and ability to work independently in dynamic environments

Proficient in MS Office Suite (Excel, Word, Outlook, PowerPoint)

Experience servicing 3D printers, specifically HP Multi Jet Fusion (MJF) series

Must be able to obtain and maintain a U.S. Government security clearance

Willing and able to travel frequently; 30%-50% domestically (some international) for field operations, integration events, customer support and testing

Preferred

Familiar with additive manufacturing technologies (FDM, SLS, SLA)

Experience servicing industrial, semiconductor, optics, or precision manufacturing equipment a plus

Previous experience servicing, troubleshooting, and/or repairing HVAC and compressed air systems in industrial or manufacturing environments is a plus

Knowledge of 3D printing materials (thermoplastics, photopolymers, metals, ceramics, etc.)

Basic CAD experience; able to interpret technical drawings

Knowledgeable of enterprise networks, OS management, and printer IT integration

Experience with service management tools and platforms

Military service or startup experience