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Moody's Corporation · 1 day ago

UCC (Audio Visual) Sr. Technical Support Analyst

New York, NY

Full-time

Onsite

Mid, Senior Level

$82K/yr - $119K/yr

7+ years exp

Moody's Corporation is a leading organization focused on transforming risks into opportunities through innovative solutions. They are seeking a Senior Technical Support Analyst to provide exceptional technical support for audio-visual systems in meeting rooms and live events, ensuring seamless communication and collaboration for internal and external stakeholders.

Financial Services

H1B Sponsor Likely

Responsibilities

To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of video conferencing, meeting room support, event support, and control systems

Diagnose faults accurately and operate all aspects of audio visual, video conference, display presentation technologies, ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance

To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services

Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly

Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company

Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates

Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback

Accurately following ITIL process and procedure guidelines for managing workload

Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction

Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance

Event Support: The team will assist in the planning, coordination, and execution of various events. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience

Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies

Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates

Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries

Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment

Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents

Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes

Implement and configure back-end technology for conference rooms and A/V setups

Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests

Qualification

Audio Visual SupportSIPVoIPMPLSMicrosoft TeamsAV hardware experienceAV control systemsProfessional audio systemsLive production eventsDigital audio mixersVmixBlackMagicCustomer service skillsProblem-solving skillsOrganizational skills

Required

7-10 years of experience in Audio Visual Support or a related discipline

Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols

Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron

Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration

Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment

Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting

Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms

Experience supporting live production events, including managing audio, video, and camera systems

Knowledge of digital audio mixers and Dante audio

Knowledge of Vmix, BlackMagic Studio Cameras and switchers

Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues

An associate degree or equivalent experience in a relevant field

Benefits

Medical

Dental

Vision

Parental leave

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

A discounted employee stock purchase plan

Tuition reimbursement

Company

Moody's Corporation

Glassdoor3.8

In a world shaped by increasingly interconnected risks, Moody’s helps customers develop a holistic view of these risks to advance their business and act decisively.

Founded in 1970

New York, New York, US

10001+ employees

http://www.moodys.com

H1B Sponsorship

Moody's Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (121)

2024 (120)

2023 (88)

2022 (112)

2021 (92)

2020 (64)