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BNY · 8 hours ago

Senior Associate, Client Service

Pittsburgh, PA

Full-time

Onsite

Senior Level

5+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Senior Associate in Client Services will work with external clients to resolve complex issues and support them in operational and technical matters, ensuring high-quality service delivery.

Financial Services

Responsibilities

Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon

Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed

Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base

Provide clients with information related to BNY Mellon’s products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon offerings

Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon

Resolve complex or non-routine client issues or inquiries as needed

Use in-depth knowledge of client issues and needs to contribute to business development efforts and propose expanded offerings for front office consideration

Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements

Provide guidance to less experienced team members and support multiple, complex client accounts