DC Global Talent Inc. ยท 1 day ago
Director of Reservations
Naples, FL
Full-time
Onsite
Director/ExecutiveDC Global Talent Inc. is seeking a dynamic Director of Reservations for a pre-opening luxury resort in Southwest Florida. This role is responsible for leading the Reservations and Communications Department, establishing operational excellence, optimizing revenue opportunities, and ensuring world-class guest service.
Staffing & Recruiting
No H1B
U.S. Citizen Only
Responsibilities
Lead the pre-opening setup and implementation of all reservations processes and systems
Oversee daily operations of the Reservations and ResComm teams, ensuring service standards and productivity targets are met
Develop and monitor room and rate availability strategies to maximize occupancy and revenue
Analyze call metrics and manage labor to operational standards
Supervise OTA, group, and suite reservations, ensuring accuracy and VIP handling
Partner with Revenue, Sales, Spa, and F&B teams to ensure seamless coordination and communication
Maintain training programs, performance evaluations, and incentive initiatives for the Reservations team
Handle guest inquiries and complaints with professionalism and discretion
Qualification
Required
Prior experience as a Reservations or Rooms Division leader in a luxury hotel or resort
Proven success in pre-opening or project management environments
Strong analytical, organizational, and communication skills
Proficiency with Opera PMS, ACD, and related hotel systems
Flexible schedule, including weekends and holidays
Excellent spoken and written English; additional languages an asset
Must be a US citizen or a green card holder
Preferred
Degree in Hospitality or related field preferred
Company
DC Global Talent Inc.
D.C. Global Talent Inc. is a boutique recruitment partner specializing in Hospitality and Foodservice across the Caribbean and the Americas.
Founded in 2016
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase