DSV - Global Transport and Logistics · 4 days ago
Operational Account Manager, Freight Operations, Road US
Itasca, IL
Full-time
Onsite
Mid, Senior Level
$52K/yr - $70K/yr
3+ years expDSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. The Operational Account Manager, Freight Operations plays a crucial role in the Road US team's freight brokerage operations, focusing on customer relationship development and service excellence while managing account communications and growth opportunities.
Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing
Responsibilities
Develops the overall customer relationship via all methods of communication, phone, email, and in person
Negotiates with transportation carriers and providers to obtain, set rates and determine services available
Researches and determines growth opportunities within the branch’s house accounts
Investigates, actions and establishes new customer leads and opportunities
Examines customer requests to provide best service options and pricing available
Proactively handles customer shipment requests
Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling
Provides direction and sets pricing guidelines for Carrier Sales team
Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager
Ensures customer expectations are met or exceeded through close communication with Carrier Sales team
Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers
Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer
Other duties and project work as assigned by manager
Qualification
Required
High School diploma
3 years' experience in logistics, transportation brokerage, or related field
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint
Solid analytical experience in Excel required
Experience with transportation management systems
English (reading, writing, verbal)
Position requires strong mathematical skills for pricing, negotiating and project development
Superior leadership skills and ability to build and cultivate strong relationships
Driven, enthusiastic, and highly motivated
High attention to detail and ability to multitask
Strong organizational skills
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Excellent interpersonal communication and problem-solving skills, verbal, written and in person
Strong prioritization skills and works with a sense of urgency
Proficiency in using a Windows-based computer
Strong ability to persuade, negotiate, and influence others
Ability to work flexible hours
Preferred
College degree in Logistics or Supply Chain Management
5 years' experience in logistics, transportation brokerage, or related field
Company
DSV - Global Transport and Logistics
At DSV, we keep supply chains flowing in a world of change.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.02B2024-10-04Post Ipo Equity· $5.49B
2024-06-26Post Ipo Debt· $534.02M
2002-06-28IPO
Leadership Team
Irene Hill
Chief Executive Officer
Angie Hornik
Human Resources Business Partner
Recent News
2025-12-18
Company data provided by crunchbase