Arc Hospice & Palliative Care ยท 1 day ago
Senior Account Liaison
Ocala, FL
Full-time
Onsite
Mid, Senior Level
$85K/yr - $85K/yr
5+ years expArc Hospice & Palliative Care is united by a mission to bring comfort and support to patients and families. The Senior Account Liaison will lead hospice outreach and business development efforts, building strategic relationships and mentoring others to expand access to end-of-life care.
Assisted LivingHealth CareHospitalMedical
Responsibilities
Represent Arc Hospice & Palliative Care professionally and strategically in the community, fostering trust with key providers and partners
Build and maintain high-value referral pipelines through consistent outreach and meaningful engagement with physicians, hospitals, facilities, and community referral sources
Serve as a mentor and resource to Account Liaisons by sharing expertise and modeling best practices in hospice referral generation and conversion
Identify and address barriers to access through in-depth provider discussions and solution-focused presentations of hospice services
Meet with patients and families to review hospice benefits, answer questions, and obtain consent for services in complex or sensitive cases
Support new site launches, expansions, or growth initiatives by sharing market intelligence and establishing early referral relationships
Collaborate with the Director of Business Development and local leadership to align outreach strategies with clinical capacity and operational priorities
Analyze market data, referral trends, and competitive activity; communicate insights that support informed decision-making
Assist in planning and leading educational in-services, vendor fairs, and community events in partnership with the Business Development team
Maintain accurate and timely documentation in CRM systems or designated tracking tools
Perform other duties as assigned
Qualification
Required
Minimum of five (5) years of hospice or healthcare business development experience
Strong knowledge of hospice services, referral processes, and applicable Medicare regulations
Proven ability to develop and sustain high-impact relationships with physicians, discharge planners, and community stakeholders
Excellent communication, interpersonal, and presentation skills
Demonstrated leadership and mentoring abilities with a collaborative approach to team development
Valid driver's license and reliable transportation
Demonstrated empathy, sensitivity, and ability to support patients and families from diverse backgrounds
Commitment to delivering high-quality, person-centered care aligned with Arc Hospice & Palliative Care's mission, values, and standards
Preferred
Bachelor's degree in a related field
Company
Arc Hospice & Palliative Care
At Arc Hospice, we provide compassionate care to patients, ensuring dignity, comfort, and peace.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase