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Deliverect · 2 months ago

Head of Solutions Engineering, Americas

United States

Full-time

Remote

Director/Executive

12+ years exp

Deliverect is revolutionizing commerce with its API-first platform, empowering the food and retail industries to enhance revenue and simplify operations. The Head of Solutions Engineering will lead technical strategy, serve as the primary technical consultant, and ensure successful adoption of the Deliverect platform for enterprise clients.

E-CommerceFood DeliveryRestaurantsSoftwareSubscription Service

No H1B

Responsibilities

Lead the technical strategy and execution for our largest, most complex global QSR prospects, serving as the hands-on Principal Solutions Engineer and Architect to accelerate deals to closure

Analyze the customer’s existing or proposed architecture to proactively identify product/integration gaps. Based on this analysis, design the optimal target-state architecture and integration patterns, ensuring solutions align with benchmarks for cost-efficiency, security, and resilience, and advise customers on modification and integration best practices

Serve as the highest technical escalation point within the pre-sales cycle, providing expert technical leadership during high-stakes client meetings and complex objection handling

Govern the internal solutioning process by developing and maintaining standardized reference architectures, integration playbooks, and decision logs to ensure consistency, reusability, and technical integrity across the team

Translate field-observed technical requirements and architectural gaps into prioritized, clear input for the Product Management and Core Engineering roadmaps, directly influencing future product development

Ensure a seamless technical hand-off process, guaranteeing solution integrity and setting large clients up for long-term operational success post-sale

Define and implement a predictable, process-driven Solutions Engineering methodology and technical engagement model to ensure consistent quality and scale our sales velocity

Lead the formal people management responsibilities for the Solutions Engineering team (including hiring, mentoring, and performance reviews) and establish team goals and KPIs (focusing on metrics such as Sales Conversion Rate, Architectural Compliance Rate, and the reduction of post-sales technical escalations)

Qualification

Solutions ArchitectAPI architecturesCloud platformsQSR technologyProcess definitionTechnical leadershipC-level engagementTeam managementCommunication skills

Required

12+ years of progressive technical experience

At least 5 years in a leadership capacity such as Solutions Architect or Principal Solutions Engineer

Deep technical background validated by a Bachelor's or Master's degree in Computer Science, Engineering, or a closely related technical field, or demonstrably equivalent experience in software development and architecture

Mastery of modern API architectures (REST, GraphQL), distributed systems design, and cloud platform governance (AWS, GCP, or Azure)

Domain fluency in the QSR/Hospitality technology ecosystem, including complex POS integration, loyalty platforms, and multi-channel commerce systems

Exceptional ability to engage with C-level executives and translate complex technical concepts into business value and a compelling technical vision (supporting Strategic Advisory)

2+ years of people leadership experience overseeing technical consulting or engineering staff, with a proven focus on operational rigor, process definition, and technical governance

Fluency in English is required, with strong written and verbal communication skills being essential

Applicants must possess the legal right to work in the country where the role is based

Benefits

We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.