StandardAero · 1 day ago
Customer Account Leader - Military / Govt
San Antonio, TX
Full-time
Onsite
Entry, Mid Level
2+ years expStandardAero is an industry leader in MRO services and customized solutions in the aerospace field. As a Customer Account Leader, you will act as a liaison between various departments and customers, ensuring customer satisfaction while meeting the financial requirements of the business unit.
Aerospace
Responsibilities
Act as an advocate for external and internal clients, demonstrating accountability and commitment to excellence
Provide innovative solutions to complex issues, influencing others to ensure customer satisfaction while maintaining company standards and profit margins
Lead and mentor team members, coaching and empowering them to ensure transaction timelines are met or exceeded
Build and maintain strong relationships with both external and internal clients
Update and complete Measures of Performance (MOPS)
Read and interpret legal documents to determine requirements for creation and distribution of production documents using clear and concise language
Receive, process, and verify engine/propeller/component/module/accessory induction information and/or customer orders using company systems and customer purchase orders
Prepare, generate, and distribute reports, order acknowledgments, estimates, and invoices; compare engineering reports with estimates and invoices, identifying and addressing potential cost overruns; determine estimate to invoice variance (EIVA)
Apply basic project management principles: identify available resources, define scope, develop timelines and budgets, analyze cost-benefit, and evaluate risk
Design strategies to mitigate risk and influence buy-in from stakeholders while applying the seven steps of continuous improvement
Initiate required actions in response to customer service requests for workscope/order changes; maintain order information files and communicate changes to appropriate personnel
Serve as a close liaison and informal leader with service engineers, operations, logistics, and materials
Provide customers with product information including pricing, scheduling, delivery, backorder availability, and functionally equivalent part alternatives
Manage customer visits and act as primary contact between the customer and production operations regarding expected completion dates; trace and expedite shipments as needed
Validate inventory costs, explaining pricing, price increases, and estimate/invoice changes to customers
Manage customer expectations regarding estimate changes; summarize cost-benefit and qualify repair development costs
Monitor and analyze cost projections continuously, proposing corrective actions as required
Manage customer concerns, identifying associated costs and impacts; justify resolutions internally or to the customer and propose policy adjustments
Coordinate OEM warranty and assist in resolving warranty claims; issue core credits and debits for claims and invoice errors if applicable
Maintain data in the Customer Relationship Management (CRM) or Salesforce.com (SFDC) database
Project a positive image representing the corporation to clients and the community; host and coordinate customer visits as needed
Support preparation of proposals, quotes, and presentations; propose sales strategies
Receive, evaluate, and respond to inquiries from customers, internal organization, or sales force regarding order-related or service issues; facilitate or recommend solutions for customer complaints
Plan to meet forecast demands while communicating anticipated future needs internally; compare SA inventory to customer requirements and evaluate, organize, report, and optimize customer consignment inventory
Observe and report any issues or concerns in support of company-wide Quality, Environmental, and Safety Management System (SMS) policies
Carry out additional projects as assigned
Qualification
Required
Minimum 2 years of experience in sales/customer product transactions supporting various customer types (transactional, contractual, PBTH, field service, etc.)
Customer account experience in Aviation or Military industry
Experience with financial requirements of the business unit
Strong ability to communicate effectively with internal and external customers using written, verbal, non-verbal, and active listening skills
Ability to adapt communication style appropriately to the audience
Strong planning, organizational, analytical, decision-making, and problem-solving skills; demonstrates situational awareness
Excellent interpersonal and teamwork skills, including negotiation, conflict resolution, and customer service expertise
Demonstrates patience, tact, and empathy when working with others; values feedback and invites participation
Ability to adapt to change with proactive thinking, assertiveness, and initiative to identify potential issues before they arise
Proven ability to build relationships with both external and internal clients
Expertise in production management, inventory purchasing, and sales/marketing information systems
Working knowledge of PCs and Microsoft Office productivity software; ability to adapt to technology changes (hardware/software)
Knowledge of products, engines, propellers, and accessories in the respective business unit/site and technical skills appropriate to the role
Preferred
Bachelor's degree in Business Administration, Commerce, or related field, or equivalent experience
Benefits
Comprehensive healthcare coverage
401(k) with 100% company match, up to 5% vested
Paid time off starting day one
Bonus opportunities
Health & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability coverage
Life & AD&D Insurance
Learning & training opportunities
Company
StandardAero
StandardAero is a provider of aircraft maintenance, repair and overhaul services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.85B2025-05-21Post Ipo Secondary· $840M
2025-03-24Post Ipo Secondary· $1.01B
2024-10-02IPO
Leadership Team
Marc Drobny
President, Military, Helicopters & Energy
Recent News
2025-12-11
2025-12-10
Company data provided by crunchbase