Capital One · 3 months ago
Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)
Richmond, VA
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $132K/yr
5+ years expCapital One is seeking a highly skilled and proactive Manager, Process Manager to support their Customer Resiliency, Recoveries Process Management team. This critical role will be instrumental in managing business processes, driving strategic agendas, and identifying and mitigating risks while leading a culture of collaboration and continuous improvement.
Financial Services
No H1B
Responsibilities
Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite
Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders
Apply various methods for process improvement to continually enhance operational effectiveness, identify the root cause of issues and manage risk
Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success
Partner with Strategy and Product partners to help define our destination-state business
Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
Understand and influence across a value stream, including tech, business, product, and operations
Qualification
Required
Bachelor's Degree or Military experience
At least 5 years of experience in Process Management, Risk Management or Project Management
At least 5 years of experience working with cross-functional teams to deliver consumer experiences
At least 5 years of experience managing senior stakeholders across business functions
At least 2 years of People Management experience
Preferred
Masters Degree or MBA
6+ years of Risk Management, Compliance or Risk Controls experience
3+ years of experience with data management, reporting and analytics
2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators
2+ years of experience in Structured Query Language (SQL) or Tableau
1+ years of experience using Lean & Six Sigma tools and methodology
BPM, Lean, Agile or Six Sigma certification
Benefits
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Benzinga.com
2026-01-21
Business – Latest Financial & Stock Market News | New York Post
2026-01-20
Business News: Pasadena Star-News
2026-01-19
Company data provided by crunchbase