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monday.com · 9 hours ago

Implementation Consultant

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

monday.com is a growing company focused on building an amazing product and providing exceptional service to customers. The Implementation Consultant will work closely with clients to design and implement tailored solutions on the monday.com platform, ensuring successful adoption and customer satisfaction.

Computer Software

Growth Opportunities

No H1B

Responsibilities

Lead implementation projects for monday.com customers, designing and building tailored solutions including configurations, automations, reporting, user management, and other advanced monday.com features and functionality

Build strong relationships with client stakeholders to understand their business needs and ensure successful adoption of monday.com across their organization

Design sophisticated workflows within the monday.com platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed

Act as a project manager for small to medium sized projects by building and executing on project plans that ensure deliverables stay on-time and on-budget

Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product

Contribute to department practice development and process improvement initiatives to enhance team effectiveness and client outcomes

Represent the voice of the customer by advocating for their needs and influencing the product development roadmap

Qualification

Implementation consultingSoftware implementationProject managementCRM softwareAPIs (GraphQL)Customer successProblem solvingPresentation skillsCommunication skillsAdaptability

Required

2+ years of experience as an implementation consultant, managed services consultant, customer success manager, technical project manager, or other technology consulting role, preferably in a B2B SaaS environment

Experience leading software implementation or managed services projects that required hands-on build and system configuration

Experience with project management, CRM, service desk, and/or collaborative work management software

Strong project management and problem solving skills

Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives

Ability to clearly articulate technical topics to a non-technical audience

Superb written and verbal communication skills

Positive attitude, empathy, and high energy

Ability to take initiative and adapt

Preferred

Knowledge of APIs (GraphQL) and other integration tools (make.com) is beneficial

Understanding of AI and its use in streamlining work productivity is a bonus!

BA or BS degree preferred

Company

monday.com

Glassdoor4.4

The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need.

Founded in 2012

Tel Aviv, Israel, IL

1001-5000 employees